DHLReviews of dhl-usa.com

I bought a bag 3 week ago for my on eBay from a Japanese store and I haven't received it yet and have no idea when I will. When i opened a trace on my package and i was told by customer service its in transit. Its been 5 days now from the scheduled date but still no status change on my package. My daughter cut herself because i could not deliver. This made me so mad and sad. I have everything documented. I will definitely bring this to TV media. DHL must wake up and stop hiring thieves as workers

The customer service supervisor is rude and unprofessional. The experience I had with her today made me think if this company has any honesty! Will not use this company ever again!

I bought a watch 3 week ago for my husband on eBay and the Japanese store chose to ship it with DHL. Needless to say, I haven't received it yet and have no idea when I will. 1. The tracking is idiotic. If I punch in the tracking number on the DHL website all I see is some cryptic events lie "Customs status updated" or "Clearance event". To learn further details, I need to subscribe to their email updates (not text messages!) on the website - I figured it out myself, of course, thank you very much. 2. My package was stuck at the customs and the only way I could figure out what happened was read the email updates closely to see they actually wanted me to contact them via phone for more information. 3. When I called, I was notified that my package was being returned to Japan, as they "couldn't reach the shipper for more info". It took me 2 more calls to figure out the "shipper" was me, not the seller (twisted logic, since it was being returned at that point). No one from the DHL CS bothered to figure this out themselves and take all the info from me. So away it went, back to Japan. Now the seller shipped it once more and I have to go through all the hoops again. 4. The call experience is a different kind of torture: it's almost impossible to reach a real person (you need to know the dial combination), then you wait forever on hold just to me misinformed. I just want my package. I want to be well-informed, I want to be contacted by your company and not waste my working time trying to reach you to give you the info you're supposed to collect. If not, it's your responsibility to make the process of calling you a breeze. Not being able to get an expensive item I bought 3 weeks ago in 2021 is ridiculous.

Bad company all orders stuck in Cincinnati, when i talked to customer service they told me 24h and now it's more than a week and still on hold, we paid a bunch of money for this bad and longest shipping, don't use DHL they will ruin your business

I used to love DHL however I feel like my package is held hostage, everyday I get a text it with a delivery driver, 8pm comes and I call they say 9pm it's with the driver, buy never arrives, i stayed home 2 days, tomorrow makes 3

Finally, it's over. I called them on Monday and said it was going to be here on Tuesday morning but didn't show (I was right) So a Rep from Phoenix AZ text me. Sorry they will solve the issue tomorrow. So, not going to lie. I cuss them out. Finally Amazon let me contact them and gave me a full refund because Dhl can't di their job. Waste of time and money.

Absolutely the worst shipping company on the planet. I had to give one star because zero stars is not an option. My package is supposed to arrive in 5 days it was an express delivery I am now 8 days into a package that was supposed to be delivered 5 days ago. I called DHL I get the runaround and no one can explain where my package is. They lie to you they tell you they're going to call you they never call they tell you they're investigating it but no one knows any more details than the last person you talk to a supervisor nothing gets done. Worst shipping company I have ever encountered. I will never use DHL services for anything. Horrible, horrible, horrible, did I say horrible, horrible!

Absolutely unacceptable delays in the Cincinnati hub. The company is prioritising smaller packages, is aware of the problem and fails to deliver the promised service to their clients. In these times, stick to FEDEX.