Vanessa
Posted
Called two times for help and the…
Called two times for help and the customer service rep was very rude.

Excellent
109 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DESS is a global manufacturer of dental implant restorative components, trusted by clinicians and dental labs for precision, reliability, and compatibility. Our solutions are engineered to be fully compatible with 25 plus of the most popular OEM implant systems, helping simplify workflows and support predictable results across a wide range of clinical cases.Our product portfolio includes scan bodies, abutments, screws, digital components, and overdenture solutions, all designed to integrate seamlessly into existing implant systems. Every product is rigorously tested to ensure accuracy, consistency, and long term performance.At DESS, we focus on supporting our customers with responsive service, technical expertise, and dependable solutions that allow clinicians and labs to work with confidence at every step.
DESS USA (dess-usa.com) has 109 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 5 reviews with 2 stars · Clear filters
Vanessa
Posted
Called two times for help and the customer service rep was very rude.
Peebles P.
Posted
Selected (paid) for next day delivery. Priority overnight - did not arrive. Based on tracking it appears that the package is still in Florida.
John L.
Posted
very expensive shippping for such small parts.
Charles M.
Posted
ordered sept 1, 2 day air service delivery, now its sept 4, 2pm, i still have not received the order, the tracking page claimed delivery on 9/3/26, then 9/4. tracking page is not clear maybe seller is too far for reliable timely delivery
Karl H.
Posted
Couldn't order from the site with my credit card or using Paypal. I use Chrome. Chatbox just gave me the customer service number. Customer Service was very nice and helpful (Jessica) so 5 stars for her.
Response from DESS USA· Jan 22, 2026
Thank you for bringing this to our attention and for recognizing Jessica. We are sorry for the trouble you experienced while placing your order. A member of our team will be reaching out to you directly to make sure everything is set up properly so your next order goes through smoothly.