DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.com· Jul 29, 2025

We’re sorry to hear that you’re unhappy with your purchase. We want to be clear that we only sell 100% authentic products, including Ray-Ban sunglasses, which we source from authorized distributors. The Jackie Ohh model you ordered is indeed made with high-quality plastic, as per Ray-Ban’s official design specifications. Regarding the return fee, this is transparently disclosed in our return policy prior to checkout and is necessary to cover processing and restocking costs. We understand your frustration, but we never aim to mislead our customers. If you’d like to discuss this further, please reach out to us at [your customer service email or phone]. We’re happy to help resolve any concerns. — The Designer Optics Team

Response from DesignerOptics.com· Jun 10, 2025

Dear Customer, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. To assist you further, we’ll need your order number or full name so we can review the details. We take these concerns seriously, though we do want to note that our lenses are custom-made to each prescription and we serve thousands of satisfied customers every year. If you can share your order information, we’d be happy to look into what went wrong and see if there's any way we can help.

Response from DesignerOptics.com· May 8, 2025

Dear Nickolas, Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration you have experienced. We understand how important it is to receive your glasses in perfect condition, especially given your upcoming travel plans. After receiving your returned glasses, our team carefully inspected them, and our optician has repaired the issue. The glasses were reshipped to you on April 30, and you should receive them within a few days. You will receive tracking information via email to monitor the delivery status. We also want to sincerely apologize for the initial packaging issue you described. We take great care to ensure that all products are securely packed for safe delivery, and we are actively reviewing this case with our fulfillment team to ensure higher standards moving forward. Regarding your experience with our customer service team, we are genuinely sorry if you felt that your concerns were not handled with the urgency and respect you deserved. We are committed to providing our customers with attentive, respectful service, and your feedback is being shared with our team to ensure better communication and support in the future. If you experience any further issues with the glasses upon receiving them, please contact us immediately, and we will do everything we can to ensure you are satisfied. Thank you for your patience, and we genuinely hope this resolves your concerns.

Response from DesignerOptics.com· May 8, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration you’ve experienced. We understand how disappointing it can be when an order takes longer than expected, especially when clear updates are not provided. To clarify, Designer Optics offers a wide selection of authentic designer eyewear, many of which are sourced directly from the manufacturer. In some cases, this means that while the frame is listed as available, it must be ordered from the manufacturer once a purchase is made. Unfortunately, delays can occur if the manufacturer experiences production or shipping issues, which can impact our ability to fulfill your order on time. We genuinely regret any confusion caused by our communications and any inconvenience you faced while trying to reach our team. We are actively working on improving our customer support experience to minimize wait times and ensure you are kept informed throughout the process. If you would prefer not to wait any longer, we can help you with alternative options, including switching to an in-stock frame or processing a full refund immediately. Please let us know how you would like to proceed. Thank you for giving us the opportunity to serve you, and we hope to regain your trust.

Response from DesignerOptics.com· May 8, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration you’ve experienced with the shipping time. While your order was placed on March 30th and shipped on April 7th, we understand that this processing time may have felt longer than expected. Unlike major platforms like Amazon and eBay, which often stock items directly for immediate shipping, we work with authorized suppliers to provide 100% authentic designer eyewear. This ensures the quality and authenticity of every product we sell, but it can occasionally result in slightly longer processing times. We value your business and take your feedback seriously. We are always exploring ways to enhance our order processing and shipping times to provide a better experience for our customers. If there is anything else we can do to assist you at this time, please let us know. Thank you for giving us the opportunity to serve you.

Response from DesignerOptics.com· Apr 10, 2025

Hi Annia, We’re truly sorry to hear that your experience left you feeling disappointed. We always aim to provide quality eyewear and attentive customer service, so it's unfortunate to hear that you felt let down. While we understand how frustrating it can be when prescription lenses don’t feel right, our team follows strict protocols when filling and verifying prescriptions, and every custom lens order is inspected carefully before shipment. In your case, our records show that your order was reviewed and verified, and we even offered a partial refund well outside our standard custom lens return policy in an effort to resolve the situation fairly. We always take customer concerns seriously and try to work toward reasonable solutions, even when dealing with highly customized products. We regret that this experience didn’t meet your expectations, and we wish you all the best moving forward. Sincerely, The Designer Optics Team

Response from DesignerOptics.com· Apr 10, 2025

Hi Alisa, Thank you for bringing this to our attention. If your return was submitted within the policy timeframe and a refund has not yet been issued, we would like to review the matter promptly. To assist you as efficiently as possible, please contact us at [email protected] with your full name, order number, or the phone number used at the time of purchase. This information will allow us to locate your order and follow up accordingly. We are committed to ensuring that all returns are processed accurately and in accordance with our policies. Sincerely, The Designer Optics Team

Response from DesignerOptics.com· Apr 10, 2025

Hi , Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear your order went smoothly and that our team was able to quickly handle your cancellation request. It means a lot to us that you'd order from us again without hesitation — we truly appreciate your support and look forward to helping you with your next pair! Best regards, The Designer Optics Team