Poor
21 reviews
DeepdivewellnessHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Deep Dive Wellness specializes in providing premium portable cold plunge therapy tubs and baths. These products are designed to improve recovery and overall well-being, and are praised by over thousands of happy plungers. The Deep Dive Wellness plunge bath is an affordable and portable solution for cold water therapy, offering numerous benefits such as accelerated recovery, enhanced circulation, and increased energy levels.
Deepdivewellness (deepdivewellness.com) has 21 customer reviews on Rated Honest, with an average rating of 2.2 out of 5.
21 approved reviews, newest moderated first
Alexis T.
Posted
I was a little scared to place my order for the XL large bath and chiller. However, I received my product in a timely manner and customer support was really helpful during the wait. I absolutely love this product ! 3months in and no complains yet !
Thoseen
Posted
Ordered the cold plunge from them! Best investment ever! Y’allll get ittt, you wont regret.
Consumer
Posted
I LOVE IT! Amazing customer service . 10/10 product
Zach H.
Posted
My Spa has been doing great ever since we added the cold plunge system from deep dive, we haven't had an issue yet whatsoever, although it took some time for the unit to arrive i had a great experience with Customer Service
Mary C.
Posted
Purchased sauna in February 2024. Tried to make it work properly for 11 days when I gave up and contacted the company for refund. I returned it and they agreed it was defective and promised a refund, 2 months ago, still no refund! They NEVER answer their customer service phone, and only vaguely and occasionally respond to repeated emails asking about the refund. I just received a certified letter returned to me with the notation “NMR”, which means “no mail receptacle”. I have spent over $500 in purchase cost and return shipping cost to NOT have a sauna nor to receive the promised refund on a defective product. Beware of this company!
Response from Deepdivewellness· Jun 26, 2024
Hi Mary, We are really sorry for all the trouble you’ve had with your refund and the frustration it’s caused. We’ve been swamped with messages and inquiries lately, which is why our email response has been slower than usual. We apologize for the delay. Likewise, we’re working on getting your refund processed as quickly as we can. I know it’s been a long wait, and I appreciate your patience while we sort this out. Thanks for letting us know about this issue and for sticking with us as we work to fix it.
Jerry
Posted
Buyer beware...this is a scam company! First, I bought and paid for a plunge and chiller for $2368 in Feb 27, 2024. Both products were on back order which I was not notified at the time of purpose. Fast forward to mid-April and the plunge/chiller still had not arrived. So, I told the company I wanted an immediate refund since nothing had been shipped, nor was there a projected shipping date. More than 20 emails went back and forth since February. After almost 6-weeks now I'm still waiting on my refund and the company has stopped responding to my emails. I have recently retained legal counsel and will be filing a law suit. After speaking with my credit card company, they have also agreed to pursue this matter. I would strongly recommend to anyone to avoid this company at all costs.
Response from Deepdivewellness· Jun 26, 2024
Hey Jerry, we are really sorry to hear about your experience with your order and the delays you've faced. We’ve been dealing with an unusually high volume of messages and inquiries, which is why our response time has been slower than usual. I apologize for the inconvenience this has caused. I understand your frustration with the delays and lack of communication. We are working on processing your refund as quickly as possible. I know it’s been a long wait, and I appreciate your patience while we get this sorted out. Thank you for bringing this to our attention and for your patience during this process.
Farah C.
Posted
Great Team and fast repsonses, got my tub right in time for my tournament, they communicated with me throughout the process of installing my tub,
Zac M.
Posted
Two stars because it actually works, but other than that this has been a very long process. 5 months from purchase to install. Lack of information and parts, even when you thought you had it right you didn’t.
Response from Deepdivewellness· May 15, 2024
Hi, Zac! We are sincerely sorry for your lengthy delivery process, we understand the frustration that comes with getting delayed orders and especially lack of constant update on your order. At the time of your purchase, we experienced a high demand for the unit, resulting in a higher volume of orders than anticipated. Because of this, we ran out of some parts needed for your chiller. It took longer than usual to get these parts back in stock. Our customer service team here at Deep Dive Wellness are committed to serve our customers, and we have taken your feedback into account to improve our services and communication moving forward.
