DecantXReviews of decantx.com

Response from DecantX· Nov 19, 2025

Thank you for letting us know, and we are very sorry this happened. A return to sender can occur for a few different carrier related reasons, even when the address is valid, and we understand how frustrating that is. Please reach out to us with your order number so we can look into the tracking details and either resend your order or issue a refund, whichever you prefer. We want to make sure this is resolved for you quickly.

Response from DecantX· Nov 19, 2025

Thank you for the great feedback. We are glad to hear you were happy with the pricing and service, and that you felt confident in the authenticity of the fragrances. We appreciate your support!

Response from DecantX· Nov 19, 2025

Thank you for the wonderful feedback. We are glad to hear you enjoyed trying different fragrances and found the range of sizes useful. It is great to know the website helped you choose scents with its organization, descriptions, and blind buy suggestions. We are also happy your order arrived quickly. We appreciate your support and hope you discover many new favorites with us.

Response from DecantX· Nov 19, 2025

Thank you for your feedback, and we are very sorry for the frustration this caused. We looked into your order and found that our system used the shipping address confirmed at checkout, which is what the carrier delivered to. That said, we understood the inconvenience and issued a full refund as a courtesy. For future orders, we recommend double checking the shipping address at checkout so everything arrives at the correct location. We appreciate your understanding and the opportunity to make this right.

Response from DecantX· Nov 19, 2025

Thank you for the great feedback. We are glad to hear you enjoyed the fast delivery and the products. We appreciate your support and look forward to serving you again!

Response from DecantX· Nov 20, 2025

Thank you for the great feedback. We are glad to hear you enjoyed both Silky Woods and Naxos and that everything arrived well packaged. We appreciate your support and look forward to serving you again!

Response from DecantX· Nov 20, 2025

Thank you for the feedback. We are glad to hear the website was easy to use and that your sample arrived quickly. We appreciate your support!