Excellent
1,834 reviews
DecantXHonesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
1,834 approved reviews, newest moderated first
Lisa H.
Posted
I had a problem with my order, they sent a replacement. I thought they were sending a replacement sprayer, but sent a new sample. samples are authentic. great company. I have since ordered many times and will continue to do so.
Mauricio Huerta I.
Posted
Man o man this was a really good experience aside from the shipping to my house being really slow. I would recommend you buy from here they are authentic. Also customer service is great, thanks anna bell for the reassurance. 9/10
Justin D.
Posted
My order was never shipped. I placed my order and 4/2/24 and quickly received an email stating my item was being shipped. Since then the USPS status has been that they are waiting on the package to arrive for shipment. USPS never received the package from them. They will not respond to emails or phone calls. Browsing this site it is clear they have done this to many, many people. It seems more and more likely that this is just a scam. I will be contacting the FTC and Florida Attorney General's office if they do not respond and resolve my issue.
Tukurlion E.
Posted
I had a excellent experience with DecantX. I ordered six fragrances and only received five out of the six. As I was preparing my email to send to DecantX regarding the one missing fragrance and sending the email. I received an email from them identifying the discrepancy and the missing one fragrance was in the mail the same day. Thank you DecantX for due diligence.
Andrew
Posted
Fast delivery, cheap, authentic fragrances. Great support. Didn't receive 1 fragrance. They refunded me it and after 2 weeks sent it for free as a present. Great service, great people.
JASON M.
Posted
Placed two separate orders a few days apart. Both orders have said pre shipment for about 14 days. Guess I'm never getting my product and have to file a charge back Update: I received one of my orders today on 4/12. The other order still says pre shipment. Going to wait a little longer I guess. Will update review again if it comes or not. Update #2: my second order finally came today. Anna in customer service was a help. Apparently the Miami USPS isn't updating their tracking. So these shipments are reading that they never left, and all of a sudden they show up at your address. It's slow and painful but you will get your ordered eventually. I'll give them another try in the future
Tayro T.
Posted
Shipping is taking painfully slow Placed my order on April 1st and usps had been telling me it’s been in preshipment since April 2nd. It’s now April 8th and I have received 0 updates.
Jason W.
Posted
Had an issue with the order. Customer Service was outstanding!
