Datarecovery.com, Inc.Reviews of datarecovery.com

Justin was very helpful and mindful of the importance of keeping me updated in the recovery process. He was prompt in returning emails and was overall a wonderful pleasure to work with.

These guys saved our film. Before we had a chance to back up some of the files needed for our documentary film, the drive failed. It wouldn't mount to any computer we tried. Mac or PC, it didn't matter. We thought all hope was lost and some of the major interviews we shot we gone forever including one of a man who passed away. Thanks to these guys, we're good to go. All of our data was retrieved and we're back on track. I can't thank them enough!

Datarecovery lived up to its name and recovered all of my data from my failed computer drive. I am so grateful to have documents, pictures and programs back.

Every step of the way I was informed what was happening. Bradley was always updating me by phone and e-mail. No surprises.

Second time you've bailed me out. Excellent customer service.

Mr. Justin McClelland at the Toronto, ON location was Absolutely Amazing! My 4TB HDD died on me while live streaming on Twitch back on Dec.24,23! Thank God! that everything was recovered as it had my whole life in it since Feb.14,2009! Thank-You, Thank-You, Thank-You!!!

The recovery was very good, but this company has a number of annoying (industry standard) practices. First, they lie about providing an estimate: they promise an estimate, but then require you sign up and send your drive in before giving any kind of price. Sadly, this is a normal practice in this field the last decade: this is very annoying. Second, they fail to itemize costs usefully and their most common add-ons to their quoted price are shipping costs (usually over $150). Third, I sent them a 6TB bare drive worth approx $150 and they returned a drive they charged me $500 for. That means they quoted $700 to me but charged me $1400, since the 'recovery' was $700 but then there's shipping, tax, and the absurd cost for a premium (slow) USB drive to replace a $150 bare drive. Fourth, I required (and they agreed) that they return the original drive and they did not. Still, I give this experience 4 stars since the data was 100% recovered from a drive with a dead controller. I've paid for recovery of more than a dozen dead drives and this is the first time I've had a 100.00% recovery. The total price was about what I expected, but there is zero reason they didn't give me my orig drive back and I had no need of a USB external drive costing 3x what I needed. Update: After writing this review, I was contacted and told I could return the USB drive for a partial refund. Also, they have shipped me my dead drive, which makes me very happy. I recommend keeping all original boxing. I've changedg this from 4 to 5 stars based on their follow up. Again, the data recovery was perfect, I hope they can adjust their estimating practices to give a range (even if it's a huge range).

They did a great job and recovered everything! Also very good at communicating and letting me know what was going on with my data.