Daiwa Massage Chair®Reviews of daiwamassage.com

I used my Daiwa massage chair for a few months with no problem. However, as time went by, the force and pressure of the different mechanisms got harder and stronger. At one point, the chair latched onto my heel and squeezed painfully tight. I couldn't remove my foot and the pain was unbearable. I couldn't walk for days. I saw a doctor to insure nothing was broken and discovered I just had a deep contusion-she called it a bone bruise. I contacted Daiwa. They asked for proof of the incident, which I forwarded to them. Charles Ishida assured me Daiwa/Jaclean would take care of the problem. That was 6 months ago. I have called and emailed more than a dozen times. My calls and emails aren't answered. At this point, I have to sit on a pillow with a blanket protecting my neck and head, and my feet out of the foot slots. It's basically worthless to me.

I want to share my experience with Daiwa's customer service so potential buyers know what to expect. We purchased a Daiwa massage chair for $8,000. Four years later, we needed it moved and I clearly explained when scheduling service that the chair would need to be disassembled to fit through the doorway. I agreed to the $750 service charge. The technicians arrived, removed two panels in about 30 minutes, then left without completing the job. The chair still would not fit through the door. When I contacted them immediately and asked them to return and finish the work, they refused and directed me to customer service. Despite accomplishing nothing, Daiwa charged the full $750 fee. Paying that amount for an unsuccessful service call was frustrating, especially when there was no effort to resolve the issue. Most disappointing was the lack of accountability and customer support. After investing in what is marketed as a premium product, I expected professionalism and competence. Instead, I was left with an unfinished job, a large bill, and no meaningful assistance. Based on my experience, I would encourage anyone considering a Daiwa massage chair to carefully evaluate the company's service and support before making a purchase.

Sale representative informed me during the sales process that Daiwa had moving services as I was in the process of building a new house. Bought the chair. Now less than a year later, I call the company to schedule a move and find out that they do not offer moving services in my state. Now I have no way of retrieving the chair. They tell me to reach out to my service representative but he does not return phone calls or emails. Stay away from this company. Once they make the sale they no longer care. I wasted thousands of dollars on a chair that I cannot even retrieve.

I have used their contact link twice. No response, including the discount offer. Actually in the market to purchase but now leary of reliability.

Bad quality! After less than 4 years, the upholstery started to break. I called the service center and was told the warranty does not cover wear and tear! A $4000+ product does not last for 4 years!!!

Horrible massage chairs! Don’t recommend Breaks your back ! Employees in the Long Beach convention center could do better job!

Purchased our Daiwa chair in July 2019, 6-months later, it no longer works. Has not worked since February 2020. I've called every week for over 6-months trying to get help, they've tried to be helpful over the phone but at this point are just brushing me off. At this point we need someone to come service our chair and they claim they will not be servicing their products and doing good by their customers because of Covid. I understand that safety is a priority but wearing a mask and other safety garments should be sufficient enough for them to service their customers chairs. Spending $7,000 on this chair for it to work 6-months is ridiculous and frankly, careless on behalf of Daiwa. They don't plan to start servicing their products anytime soon, which means I have this huge, expensive chair that is just wasting space. Last communication with them was this past week when I asked to speak to a manager or supervisor. They transferred me to a voicemail and I still have heard nothing back... surprise, surprise!

Do not buy this company chair. It is garbage. I brought it and it broke in 6 month. It took 2 month to fix but they couldn't fix so They change to new. It broke again in 9 month. Warranty is only 1 year so they want to charge $550 to fix now. After 2 years they will charge parts. your reply do not seems to help me at all. you write reply so that people could see your company could help. my point is your massage chair do not last 1 year. you have to fix the problem on your chair.