D'Addario & Company, Inc.Reviews of daddario.com

George and D'addario always stand behind their products and go out of their way to keep the customers satisfied.

I have the D'Addario gear transport bag for my DJ laptop and gear. The bag has been nothing short of amazing - no matter the gig, it fits everything I need perfectly and is perfectly organized - it's exactly the utility bag I was looking for!! Amazing design, but the shoulder straps are a little small for the size of the backpack and the stitching at one of them came lose a bit. I contacted customer service and received a 5-star experience. They sent me a label to return my bag and said they would send me a replacement bag. We need more products and companies like these.

Their strings and their customer service are super. I'm a pro guitarist of more than 60 yrs, experience, and though I occasionally try other makers' strings when asked, I always end up taking them off the guitar shortly, and getting back to D'Addarios. They are consistent, and consistently great. And no, I do not have an endorsement, nor am I a shill.

My customer assistance inquiry regarding a broken A'Addario Power Base was addressed with lightning speed and efficiency. Hailey assessed the issue anc provided guidance for further information needed. Within just a couple of days of my reporting the problem, a replacement unit arrived at my home. I also think the replacement Power Base unit has some design and production improvements over the damaged unit. Both the cord and the frame are not as stiff and the cord winds more easily around the unit for storage and transport. I'm hopeful those improvements also extend to the unit's grounding plug prong which was not well secured within the molded plug and which pulled out in a stage outlet when the unit was unplugged. Thank you again for promptly replacing the damaged unit.

Excellent communication! An American Company that makes quality guitar strings and accessories!

Epic customer service! Thank you Hailey you are the best!

Brilliant service. I bought something from their website but made an error, so e-mailed a few minutes later to try to correct it. D'addario were so efficient they'd already sent the wrong item out to get it to me quickly, but then followed it up with an e-mail to say "We've just seen your e-mail, don't worry, we'll send the correct item out too..." and sure enough it showed up a few days later. Absolutely cannot fault them and will be happy to buy from them again in future, thanks!

Had an issue with a broken string on a new set for my guitar. Quick response and replacement of the broken string as well as included a new set as well. Outstanding customer service.