D'Addario & Company, Inc.Reviews of daddario.com

The customer service is excellent. And the products are great. I love these tape wound strings .

I bought two packs of nylons that had faulty treble strings. I reached out to see if I could get the problematic strings replaced. Not only did they replace the faulty strings to complete the sets I’d already bought, but also sent 3 entire new sets along with it. George was very quick to resolve the issue and obviously went way above and beyond. I’m very impressed with D’Addario’s customer service!

Great company that stands behind their products.

I wrote to D'Addario to enquire about the quality of Pro Mark drumsticks I bought on line from a reseller. I was totally blown away by the experience - prompt responses ,helpfulness and willingness to seek and achieve customer satisfaction. My enquiry had no underlying motive other than to understand why my product experience was poor. Steve on support has organised a replacement product for me .....not expected as by my own admission ... I chose to buy 'blind' online rather than my normal approach over the counter ....so you know what you are getting. Thanks Steve on Support and D'Addario for listening and working with me - the customer. Brilliant experience of putting the customer first ! :-)

I ordered a pack of strings for my first banjo. Never touched a string instrument before so was going in blind. Strings sound exactly how I expected them to. I broke one of the strings during the restring (old ones were terrible), I reached out asking if I could buy a single and they sent me several replacements for free! I will be exclusively buying supplies from these guys. Made my account now so I can take advantage of the points system.

Most of my guitars have D’Addario strings and humidipaks! Customer service delivery is awesome and Steve goes the extra mile… even for a missing little part for a capo!. It’s always a bonus day when I get to use my player points too.😁👍🏽

This is a fantastic company. They offer quality goods and the customer service is incredible! I especially appreciate Steve and his quick responce and help fixing a mistake on my order!!!

Steve solved my issue quickly without complications. He’s a great asset to D’Addario. Very happy with his costumer service.