CVS PharmacyReviews of cvs.com

I stopped getting all my prescriptions from here becausei was treated like a number. Requests were constantly ignored. To reach someone by telephone was more than frustrating. It would take a minimum of 30 minutes to talk to someone. More often than not, calls got disconnected. We were never offered how to get lower prices. With new prescriptions, they did not run through insurance. I had over 20 prescriptions every month, and was still treated like I had never been there before.

Constant texts about picking up prescriptions, go to store, find unreasonably long lines inside and at drive in window, with little or no movement. Why have a store if you don't make it easy to do business???

I went last night to pick up meds at drive thru. The man said they needed to fill it and if I wanted to wait , they would TEXT me when it was ready in about 15 minutes . After waiting 20 minutes , I drive thru again. The man asks me my name ,then says it's on back order!!!!!!! And did I want him to send it to another cvs? I agree and he says which one.? I said, well the closest one that has it He tells me central falls cvs, and if I get there and it's also out of stock , did I want addresses to other stores that MAY have it.? First , the man never sent me a text stating it was out of stock, I might have waited an hour waiting for that text.i told him I'd wait in the lot for his text . Not happy with my visit here at all.

Appt for Flu shot. Go in for appt , they are out. Been out, dont know when they will be in. Sorry. Why take the appt? Local Gm of store can't control local appt ability on app or website for their store? Also always out of medication too. If you need it they are out. Understaffed. Amazon Pharmacy/Family Practice going forward. Bye.

The pharmacy manager was rude, she kept interrupting me. Terrible customer service, I have never experienced someone so rude. I transferred my prescriptions.

My experience with CVS gift cards has been nothing short of a nightmare. The gift cards I purchased were not activated, and the process to get help was beyond ridiculous. After spending hours trying to reach someone who could assist, the issue remains unresolved. I was told the money was refunded, but no refund has been received. To make matters worse, customer service is an absolute disaster. Calls are frequently dropped, and agents either hang up on you or seem completely unequipped to handle basic issues. The call center is so poorly managed that there are no proper menu options to get effective support for problems like this. This entire ordeal has been humiliating, especially after sending these gift cards as gifts only to find out they don’t work. I’ve charged back all fees, and now CVS can deal with the mess they created. Save yourself the frustration—do not buy gift cards from CVS!

I will never use a health care organization that treats me so unimportant that they have decided I'm not even worth answering the phone when I call with a pharmacy question. How could you seriously have arrived at that decision with any sort of optimistic outlook on the impact it would have on your pharmacy business? I will NEVER set foot in one of your stores again until you have a human answer the phone when I call my pharmacist with questions about the medication they've dispensed to me. For 25 years, my family of 8 have relied on your pharmacy and your pharmacist as a valued resource for my family's medical needs. It is a despicable SHAME that you have chosen to put profits over care quality by taking away the ability for the pharmacy staff at your stores to answer calls directly from the patients to which they provide medical services. I have spent 25 years developing a personal relationship with your pharmacy staff, and I do not agree with being reduced to mail order level impersonal robotic service? I don't think so. As a result of your Company's choice to dehumanize us, my entire 8 person family have removed all of our lifelong prescriptions and pharmacy records from your pharmacy and demanded they be transferred to now be filled at the local Ferndale Family Pharmacy located directly across the street from your store. After 25 years of Loyalty to your brand and your store, you have lost our business forever. Your corporate greed has poisoned our relationship. Your area manager tried very hard to convince me that the phone system restriction was needed in order to continue to deliver a high quality of service from your pharmacists. This is obviously a direct lie. It is insulting that you would think that I don't have the critical thinking skills to realize that there are hundreds of local pharmacies who can both answer the phone and STILL turn a profit. In fact, one of them is located directly across the street from your store. How convenient for me. The truth of the matter is that the only pharmacy that can't answer the phone and still somehow maintain their core business seems to be your chain. From that perspective, the explanations and apologies from your area manager come across as dishonest and hollow. The pharmacists at the Ferndale Family Pharmacy are able to deliver the same quality of service that your location used to deliver, but they are somehow also able to have a pharmacist answer the phone whenever I call with a medication related concern. If my local pharmacy is able to deliver that level of service, without issue, then I can only conclude that your company has decided it is more important to save money turning off the phones than it is to continue providing quality care to my family. You should consider changing your company name to CVS Low Budget Pharmacy, because that is the direction that this shift is signaling you are moving. I don't know how you think that having an automated attendant and a "leave a message and we will maybe call you back within 24 hours if we feel its necessary" policy for your healthcare patients is going to be beneficial to you. It is my sincere hope that many of your customers share my feelings of betrayal and disappointment in this matter, and that it results in enough of a loss of pharmacy patients that you have no choice but to reverse your position and reopen your phone lines like the proper healthcare provider you pretend to be. It would appear that your company has gotten so large that you have forgotten that you. are primarily a pharmacy, which is a person based health care organization. With the recent string of bankruptcy in so many of your major chain competitors, you would think it would be a warning sign to you that your profit hungry corporate conglomerate pharmacies are no longer delivering care that your customers consider acceptable.

🧐 never saw a national company with so many one-star reviews. I have to agree one star there's so many reasons I don't even want to write them down. But I'm trapped I need my medicine to live. These people don't care if you live or die... I think it's a new America, alternate facts, grifters and con artist.