CVS PharmacyReviews of cvs.com

The new system for the pharmacy is very bad. Very confusing for older people and it can't understand what people are saying. Keeps restarting. Very frustrating!! 😡 If this isn't resolved I guess I'm going to a different pharmacy. Very, very disappointed 😔

WORST PHARMACY ever. Cant call in and talk to a human. Have to leave your first, last name plus your birthday and pray someone calls you back. SEVERLEY understaffed. Have to wait up to 20 minutes in line.

I want to recognize Gerorgette, the pharmacist at CVS Brickell, for her outstanding service and genuine care. I walked in extremely frustrated and ready to write a long negative review, and even change pharmacies. That completely changed because of her. Despite being incredibly busy, Gerorgette took the time to listen, showed remarkable patience, and demonstrated true passion for helping people. She personally contacted my doctor’s office, worked through the issue, and found a real solution to my prescription problem. She never rushed me, never dismissed my concerns, and treated me with kindness and professionalism throughout the entire process. She truly made my day. Thanks to Gerorgette, I am staying with CVS as a customer. I am deeply grateful for everything she did..this is the kind of service that deserves recognition. CVS is very lucky to have her.

Disclaimer: I have no receipt yet and thus no photo but this JUST HAPPENED: $$$$$$ Ever leave a voice message at CVS (for the pharmacy)? No lie: Your phone-voice message to cvs pharmacy isn't *yours*! That's to say, OUR actual messages are no longer are sent to cvs INTACT, but are reinterpreted by machine, THEN sent... To wit: $ I just got a call back from CVS pharm asking me what I called about. I was SHOCKED to find out what the pharmacist told me: Artificial Intelligence (AI) restates all calls in "it's" own thoughts and words... so OUR messages are heretofore NEVER received as sent OR in our voices! W T H ?! $ The system knew I had called, but botched the message so bad the pharmacist didn't even know what I was calling about - ie: didn't know the medication or details surrounding it. I had to repeat it all to him. What if I hadn't been available to chat? What if I was in the hospital? Ad-Infinitum.. This is PATHETIC! $ This is a serious and potentially LETHAL turn of events at CVS proper and I can envision many lawsuits coming from their use of such a tainted e-service! How sad and pathetic. $ I have had constant reoccurring issues/problems with cvs and this just takes the cake. It is such a threat to reality and safety as to be literally unbelievable! $ Every month they do more to discourage me from continuing to be a customer. After 25 years I am fed up with their inability: to keep records, follow orders, process the most current meds, input or maintain or keep med related notes in their "system", record or keep client instructions, refill meds properly or on time, remember to refill meds.... the list is atrocious just keeps growing. I no longer trust cvs as a pharmacy related company.

I have had it with the CVS pharmacy on Beracasa Way in Boca Raton. In the past, the pharmacy always appeared to be unfriendly and condescending, but I continued going for convenience sake, but no more. I had a heart valve replacement one year ago and was told just before I have any dental work I must take an antibiotic known as amoxicillan. The heart surgeon gave me 3-years worth of refills. Yesterday, I developed a terrible toothache and made an immediate dental appointment to have it taken care of. When I went to CVS to have the prescription filled, I was told by a bald pharmacist with glasses, (don't know his name) "your doctor can give you as many refills as he pleases, but your prescription expires after a year" then added with a smirk, "and it expired 2 days ago." I asked why the pharmacy didn't contact the doctor. He said, they did and are waiting for confirmation. The point is, he didn't care that I had a toothache. Why couldn't he have given me at least 2 tablets, just enough so that I could go to the dentist? He saw that I had been given many refills, he saw that it had expired only 2 days ago, so now, I have to suffer with a toothache until I can reach my doctor. I had to cancel my dental appointment because I don't have the drug I need. I wonder, why does bureaucracy always seem to precede good conscience these days?

The Pharmacy team at CVS is rude and incompetent. This has been a problem for years and is getting worse. Someone at the top of this organization is not doing their job and should be fired.

Ok so i left this pharmacy a couple years ago because of how terrible a pharmacist had treated me. My husband needs a TB done for work and online said a local minute clinic could do it. Just now I tried to call and the complete asinine way the automated system is set up has me just floored. You cant speak to someone pharmacy related unless you provide all your info and are in the system!! How dumb is that. So no help whatsoever. Have to leave a message and maybe someone might call you back! If I could give 0 starts I would. I hate that this is the only place close to us that does this. I wont go here for anything else, ever again!!!!

Auburn ma location.. The staff is fantastic, considering what they have to work with. The new ai system is completely worthless. The phone system makes it almost impossible to get your prescription filled. Even though I've been coming here for about 2 decades I'm considering going across the street to that pharmacy. Corporate should pay attention to the consumer, not the bottom line.