CVS PharmacyReviews of cvs.com

Consistently bad service at this CVS pharmacy location. Pickup is particularly unhappy with long waits and unmotivated, even rude, staff. After several bad experiences, I transferred prescription across the street to Publix pharmacy where service was quick and friendly.

I'm writing a review on the CVS Pharmacy located at 1700 Milton Ave, Janesville, Wi . This review has been along time coming. I'm am so tired of being treated so disrespectful by everyone in the Pharmacy including the Pharmacist. The minute I get to the counter to pickup my prescriptions the worker has a smug look on her face. No smile no how can I help you etc... Phone calls frequently go unanswered regardless of the time of day . I have to leave name & number and pray i get a phone call back. When calls are answered, staff responses are often rude and unhelpful. Patients are being informed that prescriptions are “not available,” when in reality the medication is either out of stock or a prior authorization is required. The other day I went to pick up prescription that was filled incorrectly the lady at desk said was resolved I looked at it and it was never fixed I advise her this was still incorrect she had a attitude from the start never said a word 10 minutes later said come back AGAIN later will have to fix the order. I'm am just so tired of CVS pharmacy thinking I owe them something. I mean everytime it's just crazy how rude they are everyone of them. I've been going to this location for over 10 years ( Only because this is the pharmacy my insurance states I HAVE TO USE )and it's definitely at its worst . Obviously I'm not only one who feels this way almost every review 99.9% states the same thing. 1.5 rating that should tell you something. I wonder how corporate would feel about the way CVS pharmacy treats people Obviously all different stores in different states have same issues. Treat people with respect & put a smile on your face when greeting customers your there to help us it's your job! I used the day I was last at CVS for this review but this is an everytime occurrence. This review is from my husband M.P. and myself C.P. both treated with no respect & definitely no customer service.

THE CVS STORE AT 1570 ROSECRANS AVE. IN MANHATTAN BEACH HAS NOT CARRIED 1 LITRE AND 2 LITRE BOTTLES OF DIET COKE FOR WELL OVER A MONTH. APPARENTLY NOTHING IS BEING DONE BY CVS MANAGEMENT TO SOLVE THE PROBLEM. THE CVS EMPLOYEES I ASKED SAY THAT PEPSI CO. IS THE DIET COKE SUPPLIER, SO WHY ISN'T CVS STORE MANAGEMENT TALKING TO THE SUPPLIER? I RECENTLY BOUGHT DIET COKE AT WALGREENS AND A CVS STORE ON SEPULVEDA BLVD. IN MANHATTAN BEACH, BUT WHY ISN'T THE CVS STORE AT 1570 ROSECRANS AVE. IN MANHATTAN BEACH GETTING LARGE BOTTLES OF DIET COKE? ALSO TROUBLING IS THAT THE CVS STORE AT 1570 ROSECRANS AVE. IN MANHATTAN BEACH HAS NOT GOTTEN A SHIPMENT SINCE LAST NOVEMBER OF ITS OWN BRAND OF B-12 5000 MCG DISSOLVING VITAMINS. POOR MANAGEMENT? ALSO TROUBLING IS THAT THE CVS STORE AT 1570 ROSECRANS AVE. IN MANHATTAN BEACH IS REDUCING EMPLOYEE HOURS, RESULTING IN SOME EMPLOYEES I REALLY LIKE TRANSFERRING TO OTHER STORES. SAD & TERRIBLE! I RECENTLY CALLED THE CVS CORPORATE OFFICE PHONE NUMBER IN RHODE ISLAND, ONLY TO FIND THAT CVS CEO DAVID JOYNER'S NAME IS NOT RECOGNIZED BY THE HIDEOUS CVS PHONE BOT. IT APPEARS THAT CVS CEO DAVID JOYNER'S NAME HAS BEEN REMOVED FROM THE CORPORATE OFFICE LIST OF COMPANY EXECUTIVES THAT CVS CUSTOMERS CAN CALL, AND EMAILING DAVID JOYNER IS - FROM MY EXPERIENCE - A FUTILE UNDERTAKING. WHAT THE HECK IS GOING ON WITH CVS CORPORATION AND ITS 1570 ROSECRANS AVENUE STORE? GOING, GOING, GONE...???

The Pharmacy and employees in the store are nice but the woman manager is just plain nasty and short tempered. I just received an OTC benefit card and asked her to please tell me which items are eligible. I never bought OTC items through insurance before so I didn't know how it works. She said you have to buy them all first! I said to please tell me so I know if I am covered. She said "Only 1 of them is and I won't tell you which one" and she walked away. Who talks that way to a customer? If CVS wants their customers to remain loyal then they have to get rid of this rude intolerant manager. This CVS is in a retirement community and she is not fit to work here.

It has become an enormous chore to refill prescriptions. Web is supposed to be easy, but the security is impossible. Phone IVR takes over 10 minutes to do a simple refill because they insist on the bot reading you each and every single prescription you have ever had before you can make a choice. That leaves talking to a human from CVS pharmacy which feels like it should be on the endangered species list Bottom line: it is impossible to get my prescriptions filled here. It wasn't always this way but for all of 2025 I have had to go sometimes weeks without my prescriptions.

Called 5 times and your WORTHLESS AI hung up each time when it said to hold

The worst pharmacy I’ve ever dealt with. Rude. They never have my prescriptions in stock. Absolutely fed up with CVS. Preferred pharmacy by my insurance not by me. Time to change pharmacies

I had an extremely negative experience at CVS in Henderson, NV off Bicentennial on January 30th due to an associate named Crystal. She is a middle-aged woman with very short, gray hair, and her behavior was shockingly unprofessional. She was unfriendly, rude, and completely unhelpful from the moment I interacted with her. This is not the first time I have experienced this behavior from her, and unfortunately, my adult son has had similar experiences. On more than one occasion, she has followed him around the store in a way that felt accusatory and inappropriate, as if she assumed he was stealing. That kind of treatment is unacceptable. No customer should be made to feel uncomfortable, disrespected, or singled out while shopping. I am genuinely disappointed that a company like CVS would continue to employ someone who repeatedly treats customers this way. On another note, I would like to acknowledge another associate who assisted me, I believe her name is Kera (sp). She was outstanding—professional, kind, and very helpful. She also apologized multiple times for Crystal’s behavior, which I appreciated. Her level of customer service was exactly what I expect from CVS. I hope management takes this seriously and addresses the situation, because it reflects very poorly on the store as a whole.