Cvs PharmacyReviews of cvs-pharmacy.com

CVS Employees generate an overwhelming experience with Customer Service’ Courtney, the Pharmacist.. Organized... Management Excellent ...along with Krystal to which make principles & strategies a great path to SUCCESS.

CVS PHARMACY in Laurel , MD has the WORST customer service !!! 15100 Baltimore Avenue, Laurel, MD 20707. There was a gentleman at the drive-in window he didn’t say hello even though I greeted him , the first thing out of his mouth was “cell number” , he didn’t say may I have your cell number he just said cell number. Not only that he didn’t give me an estimated time limit on when to expect the prescription to be ready. So I came back an hour and a half later and a lady told me she was working on it and it would be 20 minutes. So I waited 30 minutes and back through the drive-through and I get the same rude gentleman who starts fussing at me telling me he didn’t text me and say it was ready. I told him that I spoke to a lady and he was so busy fussing at me I have no idea what he said. He seemed to be of Middle Eastern decent but I think that he is racist towards blacks. I asked him for my script back and he tossed them at me. I will never go here again for pharmacy related needs!!

I am happy with CVS. Best Pharmacy and Best Service.

CVS is the worst pharmacy anyone can use! They never have your prescription ready even when you call a day ahead!

Horrible customer service. The wait times via phone can last anywhere from 10 to minutes with no acknowledgement. When pharmacy staff answers the phones it's never with their name, just "pharmacy." I understand they're busy, I get that staff is overwhelmed, but if you're so overwhelmed to where you can't answer the phone or are rude to callers due to the high stress, it's time to rebrand and regroup. It's unsafe, it's dangerous, and it's concerning at this point. There are articles published recently and they discuss the workload their staff is experiencing. It's truly time to transition from it being a numbers game to patient safety. Do better CVS. Please.

Anybody that fills their prescription with them is nuts . 1st time I picked up my script for Lyrica I was told $720 . When I asked if it was on my Ins., she came back with $330. I told her I can get it cheaper on app Good Rx and then she came to me with a price of $100 . I got the exact script filled at Costco with Good Rx for $23 . I went from $720 to & $100 within 15 minutes . I have had CVS overcharge , and over price me several other times . I am a senior citizen & a cancer patient . I believe CVS are thief's , and should be closed . I always wondered why their stores never had too many customers or more the 2 or 3 employees . Now I know the retail store is only a front for legalized drug overcharging.

I would like to give a huge shout out to Delon, Mathew and Dria from the Schnucks Ladue Crossing CVS in Saint Louis, MO. They went above and beyond, spending countless hours on the phone with doctors and medical insurance to insure that our child had 6 months worth of Diabetic supplies, in order to study abroad. Their dedication and devotion to customer care is top notch! Thank you to these incredible people!

Store policy is to wear a mask.The pharmacies have some of the most at risk population coming into their business. On the 2 occasions that I shopped at the Black Mountain, NC store the employee at the register was wearing his under his nose, I had to check out through the pharmacy. Also I saw 2 stockers not wearing masks, shame on you CVS