Excellent
742 reviews
Custom Truck One SourceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
HAYK A.
Posted
This is the first time I was working with Custom Truck One Source. I am pretty satisfied with the service level.
Response from Custom Truck One Source· Feb 26, 2025
Hayk, thanks for the feedback. I'm glad you've had a positive experience. Do not hesitate to reach out if you need anything. JC
BRADY S.
Posted
Sales rep knowledgeable and helpful.
Response from Custom Truck One Source· Feb 26, 2025
Brady, thanks for the review. We appreciate the feedback.
SAM
Posted
The parts were ordered at an acceptable time and were not shipped out same day, even though I paid for next day air. Then the part didn't show up for two days. The only help provided was the person who took my phone call and was willing to knock a few dollars of the freight charge for us. Regardless, the part was for work we had done for a customer that was in dire need of that seal kit, and he was losing money while we had his machine tore apart with no parts. After waiting two days we then proceeded to get the wrong seal kit(s). This in turn had potentially really hurt a local business and we now will be more diligent if we order from you again and to follow up until we get results. I can only say that the order takers are okay, the filling and shipping side could use some work.
Response from Custom Truck One Source· Feb 26, 2025
Sam, I'm sorry you had a negative experience and I want to learn more. Will you please email [email protected] with details (if you know who you talked to, that could be helpful). We want to make sure the issue has been addressed. Thank you.
Lane
Posted
The Lynchburg VA group are great to work with, Angie is very friendly, helpful and efficient. Tim Bloodgood is an excellent field service technician that has always been able to get our equipment back up and running quickly.
Response from Custom Truck One Source· Feb 26, 2025
Lane, thanks for the feedback! I'm thrilled you had a positive experience working with us and look forward to continuing our partnership. Reach out if you need anything. JC
HAYDEN H.
Posted
Billy, Gary, and Tony all are very respectful and professional people. Give these guys a beer.
Response from Custom Truck One Source· Feb 26, 2025
Cheers, Hayden! Thanks for the feedback.
JAMES D.
Posted
So far everything‘s going as planned I’m working with Richard on getting a Chipper truck hoping everything goes well with it so far really good sales service
Response from Custom Truck One Source· Feb 26, 2025
James, I'm glad everything is going smoothly. Do not hesitate to reach out if you ever need anything. We appreciate the feedback.
Carl J.
Posted
Experience was so special to me
Response from Custom Truck One Source· Feb 26, 2025
Carl, thanks for the feedback! I'm thrilled you had a positive experience and we look forward to working together. Reach out if you need anything. JC
Gerald P.
Posted
Paul Beck is great to deal with
Response from Custom Truck One Source· Feb 26, 2025
Gerald, thanks for the feedback. Paul is excellent to work with and glad to see you agree.
