customlids.comReviews of customlids.com

The worst Customer service experience I have ever received! Gary my customer service rep should be arrested for stealing money if they are actually paying him! The most useless CS rep I have ever dealt with in 50 years. Poor communication, attitude, backordered, said new order shipped, still hasn't shipped! I would use any company on the internet rather then Customlids!

Very disappointing experience with Custom Lid, from start to finish. They charge $25 just to digitize a design, which wouldn't be an issue if the quality actually justified the price. Instead, it took six weeks of back-and-forth revisions, and the results were still nowhere close to what was submitted. Rather than fixing the problems properly, they kept making excuses for the poor work. I've ordered custom hats from Etsy sellers who include digitization for free with the purchase, and the finished product looks almost identical to the original artwork. Even Fiverr has people offering digitization for around $5. Hard to understand why Custom Lid charges five times that amount for such disappointing results. Unfortunately, the actual embroidery was even worse. They didn't carry the hat color I wanted, so I brought my own caps. Big mistake. The stitching looked amateur, and every cap was ruined. Their proposed solution? Replace my hats with a completely different color. Seriously? The whole reason I brought my own hats was because they didn't have the color I needed. What makes this experience especially frustrating isn't just the poor workmanship. It's the complete lack of attention to what the customer is asking for. Six weeks of revisions, extra charges, damaged merchandise, and somehow they still don't seem to understand the problem. I wouldn't recommend trusting them with your hats or your designs. Save yourself the time, money, and frustration.

This site pettily deleted designs I spent well over 100 hours making. One completed and purchased: beautiful by all standards. The second they made up a trademark issue because I used the Long Beach, CA logo and they refused to produce the hat. They then deleted all my work, including the previous orders designs. There was no "change this one item and it's good to go," they just deleted my work and refused service, without really refusing it (they just deleted all relevent work to their side of production being possible,) after producing my first product. They just strung me along by email as to what may have happened, but they did me dirty in every way. Beware.

☆DO NOT SPEND YOUR MONEY HERE☆ This place was a complete joke from jump. I uploaded the pictures I wanted and made the hat right on their website and they messed the whole hat up. I spent almost $75 on one hat and not only is NONE of it correct but it looks like the wrong stuff was embroidered on a cheap hat. Then it took days to get in contact with them and a week or more to resolve the problem. And what I mean by "resolve the problem" is... I explained to them what they did wrong and sent screenshots and everything to show them and their way to resolve the problem was to send me $4.25 back 🙄 Right, after paying $75 for one hat they didn't even ask for the hat back and send me the correct hat... they sent me $4.25 back and think that's acceptable. So please, do yourself a favor and do not order anything from here. I know other people they did wrong like this also. Don't lose your money like I did, go anywhere for your hat needs but here.

Ordered 7 hats for an event 2 months away. Two hats(one color) were out of stock so they sent me an email over a week later stating two options- refund of money for the two hats or a different color could be used for the hats. I went with a new color. Still no update. No hats in my possession. Event is this weekend. Terrible experience. No way to speak to a person over the phone and every time you send an email to customer support it pushes your emails back to the back of the line. So essentially they don't want to speak with their customers. Wish I would've went local.

Ordered one month ago and still waiting on my order to even start production. Feel like I got scammed. Wish I would've read the reviews first. They take like 3+ days to respond to an email.

Totally dishonest business. It should have been a warning sign that they don't have a customer support phone number. Just an email. And guess who doesn't ever respond to their emails.

You can only use the custom stitching/patch/artwork you create and pay for ONE TIME. THAT IS IT. If you want to re-order products or multiple products, do not use this company!!