CushieReviews of cushiehome.com

Such a great couch - easy to setup and absolutely beautiful !! couldn’t recommend more . Also amazing customer service - helped me out with any questions I had. 5/5 from me !!!

The experience with Cushie was good. Their responsiveness to my issues was extremely prompt. The delivery was tracked and once on its way i knew exactly when it was arriving which made it easy to be at home.

Got our Cushie Sofa , quality of fabric is amazing , so comfortable , great compact size .

Very happy with this sofa bed. It is comfortable to sit on during the day and easy to convert into a bed. The sofa bed looks great in my living room and is very easy to set up when needed. The mattress is comfortable for short stays, and the overall quality is excellent, good quality and great value for money. I would recommend it to anyone looking for a functional and stylish sofa bed.

The Cushie Sofa Bed was surprisingly good quality for the price. It's comfortable in both modes as well!

We ordered from Cushie 14 days ago and the order remains unfulfilled. They market shipping in 1-2 days, which is obviously not true. We have been trying to get in contact with customer service or really anyone at the company. We have sent several emails (to both their accounts listed on the site) starting 9 days ago, have spent days on their “chat” (it’s been over 72 hours since I initially reached out to them on their chat an never heard back), reached out via their “Contact us” page on their website, and even send DMs on Instagram (and they posted on their Instagram without responding to my DMs). I even tried to post a review on their site so others would know that the 1-2 days shipping that they promised is incorrect, but they haven’t allowed for my review to be posted publicly on their website. I am at a complete loss about what to do next. We spent a lot of money on this and were planning on having it soon. We are nervous that the company is just going to take our money. They definitely did not fulfill their marketing promises, but it is really disconcerting that they haven’t told us there is a delay and won’t respond to us at all despite us spending so much time and effort trying to reach out to them. This is the worst experience that we’ve ever had with a company. The last 4 emails I sent was just begging for an update or a refund. Still nothing. If Cushie reads this: please respond to us and give us an update. We’re trying to post where we can so we can hopefully get what we paid for or get our money back ASAP. Update (6/17): we heard from Cushie last Thursday and they committed to sending it to us in 1-3 business days. It has been 4 business days. No tracking info, no couch, and no one from Cushie reaching out to tell us the new status. They don’t prioritize customer service and they don’t fulfill their promises to customers. Will update if we ever get this couch. Update (6/25): Customer service can still not give us a timeline of when we will expect the Cushie. They are still promoting the 1-2 business day shipping for the exact product in the exact same color even though it has now officially been 1 month since we ordered our product and they said they can’t ship it to us because it is not in stock (I checked their website again minutes ago). I have asked them to update their website so that they stop misleading customers. They have not done this. This is really the worst customer service experience. On top of that, we ordered the Cushie because we have a major life event coming up and needed it. It is hugely inconvenient. They continue to say they’ll update us and gave us a 10% discount, but that only gets us to the price that we would pay if we ordered today (apparently they’re having a bigger sale than they did on Memorial Day right now), and acting like they’re doing us a huge service. Again, worst experience with a company. I will continue to update since they continue to mislead customers.

I pre-ordered the Cushie Sofa Bed and it came well before the tentative delivery date. The bed was very easy to set up and I was very impressed with the quality and price point, we also loved the colour! I have had guests use the sofa as a fold-put bed since I got it and I was told it was very comfortable being a memory foam mattress. We are very happy with the purchase and would recommend Lifely to everyone.

It came missing important screws to put the couch together. The ziplock bag where the screws were supposed to be was torn and open.