Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid Fragrances· Nov 12, 2024

Hi, Thank you for your feedback, and we’re sorry to hear that the ordering process caused some confusion. We aim to make the shopping experience as smooth as possible, and we truly appreciate you bringing this to our attention. We will review the checkout flow to ensure it's clearer for our customers moving forward. We’re glad to hear your product arrived promptly, and we understand that you're still waiting to see the results. If you have any questions about how to get the most out of the product or if you'd like any guidance, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback, and we hope the product works great for you moving forward. The Cupids Team

Response from Cupid Fragrances· Nov 12, 2024

Hi Lee, Thank you for sharing your experience, and we are sincerely sorry to hear about the difficulties you've encountered with your order. We absolutely understand your frustration and regret that you’ve had a negative experience with both your order and our customer service. We take claims of double charges and delays very seriously. If you were overcharged or if your order hasn’t been processed correctly, this is certainly not the service we aim to provide. We’d like to investigate the issue and make things right for you. Please reach out to us directly at [email protected] with your order details so we can look into the charges, the missing product, and the issue with the insurance email. Once again, we apologize for the inconvenience and appreciate your patience as we address this matter. The Cupids Team

Response from Cupid Fragrances· Nov 12, 2024

Hi Nick, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid Fragrances· Nov 12, 2024

Hi Mathieu, Thank you for sharing your feedback, and we're glad to hear that you're happy with the product itself! However, we're truly sorry to hear that you encountered difficulties with our customer service, particularly regarding your order. We understand how frustrating it can be to make an accidental order and not have the option to correct it in a timely manner. Our goal is to provide a seamless shopping experience, and we regret that we didn't meet that expectation in this instance. We will review our cancellation and order modification processes to ensure they are as flexible and responsive as possible. If this happens again, or if there’s anything we can do to help, please don’t hesitate to reach out directly to our support team at [email protected], and we'll make it our priority to assist you. Thank you for your understanding, and we hope to serve you better in the future. The Cupids Team

Response from Cupid Fragrances· Nov 12, 2024

Hi David, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid Fragrances· Nov 12, 2024

Hi Daniel, Thank you for sharing your feedback, and we deeply apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it is to place an order and not receive a confirmation, especially after payment has been processed. We take this matter very seriously, and we are investigating what may have caused the lack of communication and your order not being processed as expected. Please know that this is not the experience we intend to provide, and we sincerely regret that you’ve encountered this issue. To resolve this as quickly as possible, we’d appreciate it if you could share your order number with us directly at [email protected] so that we can look into it right away. We will also ensure that you receive the confirmation and tracking details promptly. Again, we apologize for the delay and lack of communication. We are committed to making things right and appreciate your patience as we address this. The Cupids Team

Response from Cupid Fragrances· Nov 12, 2024

Hi Jon, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid Fragrances· Nov 12, 2024

Hi John, Thank you for sharing your concerns with us. We take all feedback seriously and appreciate you bringing this matter to our attention. We sincerely apologize if the product you received did not meet your expectations. Our goal is to provide high-quality fragrances, and we work hard to ensure that our products are advertised accurately. To clarify, our products do contain pheromone ingredients, but we do understand that individual experiences with fragrances can vary. The ingredients list on the bottle reflects the core components of the fragrance, but we do not list every element of the scent profile in a way that includes proprietary blends like pheromones. We are committed to transparency, and we welcome any questions you may have about the product’s ingredients. As for the scent experience, we recognize that fragrance is highly subjective, and we're sorry to hear that it didn’t work well for you. We take pride in the quality of our products, and we’d love to make this right for you. Please reach out to our customer support team directly, and we'll be happy to assist you. Regarding your legal concerns, we are fully committed to complying with all relevant advertising laws, and we would be happy to address any specific questions you may have regarding our claims or ingredients. Thank you again for your feedback. We look forward to resolving this matter and ensuring your satisfaction. The Cupids Team