CUMA SkincareReviews of cumaskincare.com

The seller had great communication. They were able to confirm my shipping address as I used the work street for delivery. The address was updated and I will receive my product without delay

Maxine cleared up a problem with my order in a very rapid, professional, kind manner.

I ordered their products by mistake. The website ordering process was not clear. However, after requesting a refund their customer service representative was very professional and my refund was quickly processed.

Cuma Skincare doesn't even deserve one star. Ordered product on 12/10/2025. Received the product on 1/05/2026, then returned unopened box on 1/06/2026, per instructions from their customer service department. I have the all the tracking information and it shows arrived in China at the address they provided on February 10, 2026. I emailed all documentation as well. Customer service Maxime Meier continues to state they don't have it! Customer service as of today 3/19/2026 still has not refunded the money.

This product did nothing for my under eye bags and puffiness. It does not go on smoothly. It drags on the under eye area when it is applied, worsening under eye puffiness. I have been using it for 2 months with no results- absolutely none. It did not even make my eyes look brighter and less tired looking as some customers claim. It has the consistency of chapstick. Don't waste your money on this product.

Product didn't work for me and they don't honor the money back guarantee advertised .

I had some queries about the Eye Balm; the response was immediate & I believe helpful!! Regards, Celina

Minutes after I ordered, I decided to do a little research. I quickly realized I purchased too quickly. True to poor reviews, upon a refund request hours after my purchase, I waited a week to hear back before I learned they require returns be sent to CHINA!!!! That is so shady. Immediately upon receiving, I returned (paid $21 for shipping). I have everything documented and if they do not process a timely refund, I will submit everything to my bank and get my money back. Big mistake and lesson learned. DO NOT BUY from this scam company.