Culiau Store Reviews | Read Customer Reviews of culiau.com

Culiau Store Reviews | Read Customer Reviews of culiau.com

Culiau Store reviews

244 approved reviews, newest moderated first

sarah H.
Posted Feb 19, 2025
The company sent me another one free…
The company sent me another one free of the same pen,in they have reached out to me to sort the issues last year so they have comuncationed better this time I'm yet to use it to see how I get on ,will keep you posted .
Response from Culiau Store· Feb 20, 2025
Hi Sarah, Thank you for your review and for giving us the opportunity to make things right. We're delighted that our communication has improved and that you've received the Customizer without any issues or delay. We value your feedback and are here to ensure you have a positive experience with our product. Let us know if there's anything else we can do to assist you, we're always here to help! Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨
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Jennifer
Posted Feb 12, 2025
Product quit working after 3rd use,will…
Product quit working after 3rd use,will not charge.very disappointed.
Response from Culiau Store· Feb 14, 2025
We're really sorry to hear that the product stopped working so quickly! Your disappointment is understandable, and we definitely want to make this right for you. Could you please provide us with your order ID This will help us look into the matter and get things sorted out as quickly as possible. We're here to help troubleshoot the issue or arrange for a replacement. Your satisfaction is important to us, and we'll do our best to resolve this promptly. Thank you for bringing it to our attention! 😊 Again, we deeply apologize for any frustration this situation has caused and genuinely appreciate your patience ❤️. Our aim is to make things right and ensure you have a wonderful experience with Resparked. Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨
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Scott B.
Posted Feb 7, 2025
Slow delivery time
I ordered my carving set on Jan. 31 (and received order confirmation) and it's not scheduled for USPS delivery until Feb. 10. Now - unless this is being shipped from China, paid-for shipping (faster delivery not given as an ordering option) by the consumer shouldn't take more than 3 days from anywhere in the USA. jeez, I coulda drove to their warehouse and back in less time. Not exactly happy.
Response from Culiau Store· Feb 14, 2025
Hi Scott, We're so sorry to hear about the frustration you’ve experienced with your order. Waiting for something you’re excited about can be so disappointing, especially when delivery times don’t meet your expectations. I checked our records, and it looks like your item was delivered on February 8th. Our website does indicate the shipping times, but I understand that it wasn’t fast enough for you, and I sincerely apologize for any inconvenience this has caused. We'll also reach out to you via email to ensure we resolve this as quickly as possible. Your satisfaction is our top priority, and we want to ensure you have a positive experience with us. Thank you for bringing this to our attention, and thank you for your patience.
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David
Posted Feb 1, 2025
Superior torque but doesn't last
It has a lot more torque than the typical Chinese 'polisher' pen in the identical form factor. They also included a micro edged bit, which got me looking for similar bits, and they are excellent (the diamond coated bits are almost useless). Still, for 3-10 times the price, you'd expect something special. However, it died 2 years after purchase, even though I used it only occasionally, less than 20 hours I'd estimate. It won't charge, and it shuts off due to thermal overload after 5 seconds. Never again; I'm sticking with my mains-powered Foredom. ""EDIT"" Culiau did reach out to me through Trustpilot, to confirm I was an actual customer. I am. But since I responded with the requested additional information, I will also note that I have found several reports of similar sudden failures with the Culiau customizer, with no resolution. **EDIT 2** Culiau reached out to me to offer a replacement, which they duly sent. The replacement added a nice cap on the business end, and additional instructions in the package. I asked for clarification whether the warranty has been extended or quality issues have been addressed, but received no information on those issues. At their request, I am updating my review to include their followup.
Response from Culiau Store· Feb 2, 2025
Hi David, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered. This is not the kind of service we want for our customers and we are here to make it right and ensure that you are satisfied with your purchase. We’ve sent an information request to help us solve this issue as quickly as possible for you.
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Jenny J.
Posted Jan 24, 2025
AVOID AVOID AVOID
Poor quality product, overprint, customer service that couldn't care less and a very unpleasant experience all round. I've reached out via Instagram but they've changed their business name (clear indicator of a company trying to bury poor reviews, poor service and just poor all round) and seem to remove posts with negative comments on them. Avoid Culiau Store or Resparkedas they're now trying to market themselves as.
Response from Culiau Store· Jan 31, 2025
Thank you for your feedback, and we sincerely apologize for your negative experience. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to resolve this. We sincerely apologize for your negative experience. We recently rebranded from Culiau to Resparked to better reflect our mission but both brands are legit. If you’d like, please reach out to us directly so we can resolve the issue. Thank you for bringing this to our attention!
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Lea J.
Posted Jan 22, 2025
Poor quality and terrible customer service
UPDATED after support response: it's true that I have been in contact with support, but as I have explained to them - this item was a gift from my elderly parents. Finding proof of purchase just to get technical assistance (I have not asked for nor do I expect a replacement) is not a reasonable product support model. I've used it about 5 times in the 6 months I've owned it. The $15 engraver I got from Harbor Freight has lasted 4 years. Again -BUYER BEWARE. This is all a marketing scam for an inferior product. ORIGINAL REVIEW: The pen was great until I couldn't get the bit to release. The small screw got stripped out after a few months of use. When I reached out to them for advice, they refused to help me without proof of purchase. It was a gift from my dad. Terrible support. Not surprising. Buyer beware.
Response from Culiau Store· Jan 31, 2025
Thank you for sharing your experience. We’re really sorry to hear about the issue with your engraving pen, and we truly understand your frustration. We’ve looked into your case and can see that our team has already reached out to assist you further. They’re currently awaiting your response to send you a replacement. We're committed to making this right and appreciate your patience as we work through this. If there's anything else we can help with in the meantime, don't hesitate to get in touch. We’re here to make things right!
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Belinda B.
Posted Jan 17, 2025
Stopped working week after use
I bought the engraver for my creative daughter and she only used it a couple of times and it stopped working. Fully charged and wouldn’t work. Emailed customer support who said they would get back to me within 72 hours but nothing. Trying again but don’t hold much hope. Thank you for sorting out, really appreciate and my daughter is loving it.
Response from Culiau Store· Jan 31, 2025
Thank you for your feedback, and we’re sorry to hear about the issue with the engraver. We understand how frustrating this must be, especially for your daughter. We see our team is already working on resolving your case, and we apologize for the delay. Your satisfaction is important to us, and we’re committed to making things right.
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Lisa F.
Posted Jan 13, 2025
I contacted culiau because my I have had two customizers that do not work…
I contacted culiau because my customizer stopped working and I had not had it for more than a few months, they sent me a replacement which after 2-3 months has stopped working. I have been trying to get a refund since Dec. 19th and all I get is my request is in their queue, I did get asked to send video which I did and have heard nothing since. I would not recommend purchasing anything from this company. There's always an excuse, the holidays are over I was being patient but now I'm just disgusted and have read many reviews similar to mine.
Response from Culiau Store· Jan 31, 2025
Thank you for sharing your experience, and we sincerely apologize for the long wait and the frustration this has caused. We understand how disappointing this must have been, especially after receiving a replacement. We’ve granted your refund, and we deeply regret the delays due to the backlog we’ve been working through. We truly appreciate your patience and understanding during this time.
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