Poor
541 reviews
CubeSmart Self StorageHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. We are a proud, passionate and dedicated team working in a collaborative environment to provide award-winning service and innovative solutions to our Customers. With more than 1 million satisfied Customers, CubeSmart is the most trusted service provider in the industry.
CubeSmart Self Storage (cubesmart.com) has 541 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
541 approved reviews, newest moderated first
Timothy L.
Posted
Professional, very knowledgeable, and kind, here in Columbus, Ohio!!! My manager Patsea Chema of 57 E Chestnut Street, hire more people like her!!!!!!! CubeSmart is the best!!!!!!!!! Thanks for your help. Timothy Little!
Debra P.
Posted
I. Rented a unit in the fall river lactation for about 5 years.i went in on April 2nd to let them know my unit was empty on April 1 I had asked for some type of refund and was told I wasn't allowed one and i was paid for the whole month of April. 7 days later received something in mail saying storage would be going up in may.glad I went in to speak to someone cause the woman Beth that i spoke to never took my account out of computer and was very disrespectful. THANK U THIS WAS THE FALL RIVER SMART CUBE AND MY UNIT WAS 547.
Gwen M.
Posted
I had a splendid experience. Pam did a wonderful job processing a transfer issue. She and Dean have great people personalities.
hawa D.
Posted
yes nisha maricel Liza address 200 east 135 street
Ms. I.
Posted
I've had the worst experience at CS in Capitol Heights, MD due to Dawn poor customer service skills. She's very uncaring and disrespectful. She represents CS poorly.
Lindall W.
Posted
My experience with cubesmart store 6457 has been an awesome experience with Mrs. Mary and her assistance. They make you feel like family. They are the sweetest. The storages are always cleaned and they make you feel so welcome. I recommend Cubesmart storage in Pearl, Ms. They are the best...
CATHERINE G.
Posted
I had the best customer service and it is a great atmosphere
Donna C.
Posted
Cube smart, Brookwood properties & cube smart management on hwy 18 are ridiculous! I currently have a unit there...been there since August. On the day we rented our unit Will told us put a lock on your unit because we ride around looking at units to make sure they have locks, if your unit doesn't have a lock we will put one on there & charge you $20 for it on your next bill. To avoid that I went & purchased 1 from Wal-Mart. A guard safe lock with 2 silver keys. We put this lock on the units door & left. 3 weeks later on a Friday afternoon Q, our daughter & I went to the unit to put birthday decorations up. We weren't there 5 mins & was leaving. We locked the door & walked away but Q stopped to make sure it was locked...we left. On the following Monday while Q was at dialysis he gets a phone call fom Cassandra saying your unit is open & has been opened an entire weekend. Will tried to call you Saturday. I looked back on my phone & seen I had a missed call from their number but no message was left & I didn't receive another call until Cassandra called & said another customer told her the unit was opened....2 DIFFERENT STORIES!! Which was it you knew it Saturday or Monday?? So my unit was opened all weekend & management failed to contact me or even put a lock on my unit. Cassandra said I thought y'all left, I tried closing the door but boxes were in the way & I couldn't close it so I came & called you...really with a unit full & I just paid my bill that Wednesday before all this happened...why would I pay if I'm leaving? I called police & did a report. Cassandra told the police there's no evidence of a lock... There would be black stuff everywhere...ummm not if they used bolt cutters! My 42 inch TV & a few other small items were taken... About $800 worth of stuff... I had boxes missing... Ripped & empty...why would I store a ripped empty box?? If I was trying to get over I'd claimed alot more than what was actually taken!!! Duh!! Now a few weeks ago JPD arrested some men at uhaul on 80 for using bolt cutters to steal out of peoples units!! Now I'm paying insurance for nothing!!! No cameras where the units are only in the exits...why? Oh and while JPD was there doing the report Cassandra said we have an unrented unit with items inside... She said idk why they are there they shouldn't be....REALLY?? What kind of facility are y'all running? Management has no clue who is coming in & out this property!! I thought my things were safe...I rented a climate controlled unit so my stuff wouldn't get damaged in a regular unit & instead my valuable stuff was stolen & they are making it sound like I stole from myself!! Now I'm going futher....I have no money to pay somebody to move my belongings from cubesmart to Uhaul...& have to start a new unit all over! So my belongings are still there... With a cube smart lock but whats of value isn't there anymore...I'm paying insurance for nothing!! If you want your stuff safe go to Uhaul!! Cubemart management Will & Cassandra & Brookwood properties ( Amy, Stephanie & Craig) DO NOT CARE ABOUT THEIR CUSTOMERS OR THEIR BELONGINGS! I am taking this futher by getting a lawyer because I work hard for my stuff & I want what belongs to me!
