CubeSmart Self StorageReviews of cubesmart.com

Let me start with saying Andrea and Dena are a dynamic duo at the Pearland Business Center location. The best customer service anyone could ask for. From the time I moved in to the time I moved out these two were extremely helpful with every step of the process!! I truly couldn’t ask for anything more! I would recommend this location to anyone in need of a storage unit!

I've had nothing but bad experiences from this company. The elevators are often broken. I was in a storage bldg late at night, my unit on the 2nd floor. I was trapped in the bldg for about a 1/2 hour, not able to find a staircase and not knowing the elevators were broken. If I didn't have someone waiting outside for me, I would have never heard someone yelling & banging on the only exit door, for me to find the exit to get out of the building. At least 3 times, within a months time, were the elevators down. I had to once carry HEAVY furniture up the stairs to the 2nd floor, just to get to my storage unit. With several people moving in at the same time, they do not have enough carts/dolleys, only 2, and one of them is broken. The 1st time I was late (rent due 25th), I was told that my GRACE period would end on the 6th. I said no problem, I will pay within the grace period. It was actually 6 days, so I have a $30 late fee. Ok fine, I agreed to pay the late fee (total $208) on 02/05. The very next day, I get an email invoice for $386. I am so done with this company. I will never use them again, nor recommend them to anyone.

I rented a unit about 6 months ago they have always been real nice to me and accomadating until now im moving out in a week and my payment was due 2 days ago i asked them if they could pro rate it so i didnt have to pay a full month they said no so i have to pay a full months rent for one week they are ripping me off bad . im a widow on disability and just barely got a place to live move in one week . and if i dont pay they will put a lock on it . and i cant physically move it all 2 times . so im getting screwed and i think its wrong and should be illegal for them to bank off people like that .ill never rent from them again and ill advice anyone and everyone i can not t also they are very rude about it . thanks cube smart for ripping off a widow with very little money .i appreciate it.although i do want to say that the lady audri robinson that works there is super cool and real nice and helpful. Thumbs up to her for sure. Thanks audri

Hello I would like to thank Mr..Dale Brothers of stire#6741 for the best experience I have ever had with a storage facility he was very knowledgeable of everything and answered all my questions even the questions I didnt even think to ask and it was also the cleanest storage site I have ever been in so I would like to thank Mr.Brothers for everything Corey R. Smith Store # 6741 Unit 401

Dalma Munoz This is Ahmed thank you very much for your kindness and welcoming us with a great smile you explained everything to us and we would like to come back again

Hi my name is carmen and i just want comment about Lorena Garrido, she is very respectful, very nice, very communicative, she give us all the information what i need, very smart, the CubeSmart company need more peopple like her

This was one of the worst customer service experiences I’ve ever had. I had been a loyal customer since December of 2016. I called in to have my payment date moved ahead to the end of the month instead of being due at the beginning. Instead of moving my payment date ahead they moved it back. When I went to pay my bill they told me that I owed an extra $147 and that my stuff is going to be auctioned off if I refuse to pay. Then manager Clarence didn’t care about the mistake and was only interested in collecting his fees. I explained to him that I had been there for 3 years as a loyal customer and this was obviously a mistake on their part. His words exactly were “ We are a month to month rental facility and we don’t have loyal customers.” “You pay by the month with no contract and if you don’t pay we will have to auction off your belongings”. So this company doesn't want loyal customers. See loyalty to me is keeping a customer that’s not in a contract. This problem was supposed to be resolved by the previous manager who left there in October. He was very nice and pleasant to work with but left my account a mess, didn’t fix it, and no one cares. All Clarence the manager wanted their money and fees. I feel I was robbed out of my $147 so I moved out of this Cubesmart storage facility yesterday. I’m moving my stuff to a facility that will take my $200 a month rental fee and not try to manipulate my account with fees and charges. I’m 44 years old and have never been treated so terrible. The new management is killing this facility. I’m very disappointed. CubeSmart Self Storage 3450 Willow Creek Dr Irving Tx, 75061 469-904-6300

Today (1/11/2020) was a big day for me at CubeSmart. I officially moved out of my storage. When I asked Mr. Delgado, the manager of store site#0429 at Winter Park South, Florida how long I have been a customer at this site, he stated, "since 2016." Boy, where does time go! He stated that based on my record, I have been a customer in good standing and he thanked me. I would highly recommend this storage place to anyone who wants to feel safe with their belongings that are being watched by reliable folks like Mr. Delgado. They keep up with maintenance and cleanliness of the surroundings. A pleased and satisfied customer. Gloria