CubeSmart Self StorageReviews of cubesmart.com

Poor management and customer service. The new management team with high turn over rates, so you never know anyone in office, must have had 6 different manages and office personal in 18 months. They call you a liar and expect you to be a mind reader on the greedy rate increases, I never received a rate increase on my outside unit, and the management was not helpful even calling me a liar. The place is unsecured, holes and big gaps in fencing, people living out of there units, been renting here since 2006 when it was u store it. Been greedy have notices for increases dating back to 06, but still falling apart.people leaving pee bottles and trash, rodent running wild, units get trash blown in from garage doors not sealing properly. Turning into real slum. Cars on jacks and trailers block access. Management is always out and you call it goes to voicemail, then they call on blocked caller I’d phones. Seriously if I didn’t have surgery on knees I’d move out, gotta wait a few more weeks, then moving out of this slum.

Our company was sold to CubeSmart. No fault of ours; however, though we had not been with their company for 6mos they increased our units by $40.00 per unit. The contract was with another company. I never signed a contract with CubeSmart. Stay Away. They are only after money. I removed the insurance offered, once that was done they took the cost back up with an increase. Im there because my items are heavy otherwise Id run. I will continue to post. If I can help others stay away I will do so. Find a place that are not scam artist. Greedy even in this climate.

Facility in Boca Raton, FL (Glades Rd.) is okay. Just be aware of substantial (excessive) price increase after one year of renting. My rent increased by $26 per month/ $306 per year.

I feel compelled to give a bad review of CubeSmart. who obtained my business by purchasing the former Storage West self storage locations in Las Vegas from whom I had rented storage and parking for many years. When calling individual storage locations calls are now routed to a main system where one is forced to listen to Cubesmart's self congratulatory best customer service award message. The problem is customer service is bad. No longer can live people be reached at storage locations easily by phone. The central customer service cannot answer location specific questions. I am unable to get email access for location managers. Emails now are for notifications not two way communication. Emails are not being received. One location called me said they were sending me an email, insisting my email was defective. No. It is not. I have been receiving bills via emails for seven years before Cubesmart. Would not tell me what is was about – it never came. More than a week later I received my bill via email only four days before due date. Was that what he was sending me ? Can’t be sure. Trying to contact that manager will be difficult, time consuming. This past January I felt it necessary to cancel moving into a second location I rented in person. The manager could not give me a gate code due to the system being down, or a printed or emailed copy of the contract. Later I was given a temporary gate code over the phone. With limited time left in the area I was not willing to jeopardize my travel plans testing a temporary untested gate code after hours. I ended up renting at another location in Las Vegas, finding it in an internet search. Customer service had told me nothing was available in Las Vegas. I would have to go to Henderson. Furthermore, my locations do not appear to have live-in managers anymore. This means reduced response to criminal access. One manager could not assist me because he had to run to another location to address a break-in. Cubesmart's contracts limit their liability to almost nothing. I plan to move out entirely, because I do not feel my property is safe under their management. Reduced service and staffing combined with massive rent increases for storage and parking. The price increases alone make long term storage no longer viable. This is not an indictment any employees many of which are carry-overs from the previous. Having learned that Cubesmart is a real estate investment trust; my trust has been obliterated. I could go on. How sad.

I gave cubesmart 1-months notice that I would be moving out January 14th, 2022. HRA was 30 days late in paying the bill, so I gathered up some extra funding and sent it in myself to avoid auctioning while I was in the process of moving out. On the 31st day, HRA finally sends a payment, but now they have received an extra $111 from me that I barely could spare at the time - making it paid up to an extra month, February 14th. I wasnt thinking much of it considering I notified them of the move well in advance, and assumed they would be courteous and just mail the prepaid rent to my address. Well first off, I called the facility and asked them to confirm that my account was indeed closed and site vacated and left open. The girl told me the account was still open, then proceeded to just repeat the information Id just given her saying I moved out and left the cube open. That isnt confirmation of an account closure at all. I then asked her about the refund for the prepaid rent and she couldnt give me an answer, so I asked her to note my account and forward it to the site supervisor so he could further assist, and she alleged to have done so. I proceed to call Cubesmart at the main phone number and ask about a refund for the prepaid rent per se and was told they dont provide prorated rebates. I then went to Cubesmarts online chat and informed them of the 1/14 move out and asked them if they closed my account. The chat specialist said she saw my account was still open so she forwarded the site facility an email confirming them the cube was vacated and requested to close my account. I then asked if I would be refunded and she said she will certainly request that. So whats the deal Cubesmart? I understand if you dont offer refunds for unused days, but prepaid or surplus rent is a different scenario altogether! The payments were made exactly 24hours from each other! I spoke with staff endless times to ask for extensions and was promptly denied. But you promptly took the money and dont consider that a foul? Not to mention my belongings were COVERED with rat *** and turds! The boxes and covers I used to block out YOUR cockroaches were chewed through and mutilated. Yet, you offer NO WARNING OF THE PEST PROBLEM, and NO INSURANCE to potentially compensate for damage. But you put rat poison packs in my new cubicle making it clear that youre acknowledging the problem WELL AFTER I PAYED FOR THE UNIT! Disgusting! Not just the vermin, but your made up rules and policy facade! Utterly disgraceful! I left the rat turds for YOU to clean up ;)

I have rented at the Manassas, VA location over a year. Every complaint or concern brought to the on-site manager, online customer service, and even district manager have been met with excuses and "canned customer service commentary". Nothing improves. 1. There is no climate- control....despite charging you extra for that. It is colder inside than outside for the winter. It is hotter inside than outside for the summer. I have placed a thermometer in my unit for proof. 2. Propery is not maintained, repaired, or cleaned. The doorway to my building has been broken for a year. The carts have been broken more than 6 months. Gutters are broken, cracked and leaking into doorways. Glass, sticky spills, and other debris in hallways and parking lot are commonly left for weeks. I've witnessed the on-site manager walk her dog after hours and allow the dog to defecate...without removal. 3. The rent increases significantly 2-3 x year. It's an excessive practice and way more than a cost of living increase.

I have a lot of experience with storage places because I always have too much stuff and I like a neat house. I rented a cubicle yesterday at CubeSmart on Pine Island Road in Cape Coral, FL. The gentleman that waited on me was polite, efficient and went out of his way to make sure that I selected the right cubicle, according to size and location. The buildings are so clean and so well lighted, I am not used to that level in PA. Thank you for a great experience. I am glad I chose this company and location.

I love the one in Fairhope. The people are so friendly. There is a young lady I ask for her name and she said Jhakeera Salter. The best lady ever! I love the sweet voice she give me a good understanding of everything and Willy to go out the way to help. I will call all my family n friends and tell them to use the one in Fairhope and ask to speak to this young lady. Some places you go you already set yourself up for the nasty attitude and the smart mouth. I received from a lady about a week or so ago there! Thanks for the help young lady not only that you really made my day!