cruises.comReviews of cruises.com

The website states to call in to make reservation for the free parking deal. It does not say there is a minimum cabin value amount required. The agent refused to give me the promo. I use cruises.com all the time. If I had known I could not get the parking promo I would have booked on line and not spend a 10-15 wait time for an answer over the phone. Very disappointing.

Customer service was helpful with getting a cruise booked at a decent rate in a short amount of time. They did not disclose all the additional fees that would be added after booking. They promote parking included, and money on board after booking, however, read carefully because parking is only included for cruises over 8 nights, and on-board money is only $25 for a balcony room. Get travel insurance through a third party company as it's cheaper and provides more coverage than what cruises.com offers. So, customer service was good, but transparency on most perks was not great. Also do extensive research on the cruise ship if traveling with toddlers, most ships do not allow swim diapers of any kind in pools, and very limited activities for toddlers on Mariner of the Seas despite cruises.com sales person saying that the ship was toddler friendly and had a splash pad, it did not have a splash pad and all slides are for older children.

The reservation was tedious but expected. Needed to follow with Agrnt, who was great , but not assessable for folliwup. Spoke to another agent who made derogatory comments toward me & my original agent …. That was a huge turn-off. We will think hard the next time about using cruises.com

I booked this MSC cruise with an agent at cruises.com because I wanted to be sure it included a drink package and she assured me it did. It turns out it did not. After the cruise I contacted them to report this. They contacted MSC and told me I would receive an onboard credit for future cruise. I did find that they were interested in helping to make things right but would not have the problem if the agent had verified that the drink package was included. My thoughts are to book directly with the cruise line. I have found a great agent at Norwegian. From what I can tell MSC does not have good understandable customer service.

Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.

No value added for certain cruise lines. Good for viewing options but no benefit for booking with certain lines (Disney.)

I like the fact that we DID get the cruise that we wanted !

Calling in for the agent you booked with is difficult, calling in Getting a new agent that are often rude and rush you off phone is extremely frustrating.