Crown & PawReviews of crownandpaw.com

Response from Crown & Paw· Feb 5, 2026

Thank you for sharing your feedback! We’re sorry to hear that the checkout process was frustrating and that your selections were disappearing this is certainly not the experience we want for our customers. We truly appreciate your comments and will share them with our team to help improve the process. We also recommend entering any discount codes before finalizing your order, and we’re happy to assist if there’s ever an issue applying them. Please don’t hesitate to reach out to our support team at [email protected] for any assistance.

Response from Crown & Paw· Feb 5, 2026

We’re very sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental value of the artwork. We take these matters very seriously and want to clarify that we always aim to resolve issues with missing or undelivered orders. It’s important to note that in some cases, delays or issues with carriers can prevent an order from being delivered as expected. We would appreciate the opportunity to review your order and work with you directly to find a resolution. Please contact our support team at [email protected] so we can assist you further. Your satisfaction is very important to us, and we hope to make this right.

Response from Crown & Paw· Feb 5, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, both in terms of the canvas size, quality, and the delivery time. This is certainly not the experience we aim to provide. We take comments like yours seriously and would appreciate the opportunity to look into your order and make things right. Please reach out to our support team with your order details so we can assist you further.

Response from Crown & Paw· Feb 5, 2026

We’re truly sorry to hear about your experience and understand how disappointing this must have been especially since the order was meant for a child’s birthday and you paid extra for express shipping. Missing an important date and receiving a product that didn’t meet your expectations is frustrating, and we sincerely apologize for the delay and quality concerns you described. This is not the standard we strive for, and we would appreciate the opportunity to look into your order, including the shipping issue and sizing/print quality concerns. Please reach out to our support team with your order details so we can review this further and see how we can make things right.

Response from Crown & Paw· Feb 5, 2026

We’re very sorry to hear about your experience, especially since this order was meant to be a Christmas gift for your wife. We understand how disappointing it must have been to receive the artwork preview later than expected and to have the item arrive after Christmas particularly after paying for expedited services. We also sincerely apologize for the condition of the packaging upon arrival. This is certainly not the impression we want to leave, and we understand how this could feel embarrassing when giving a gift. Your feedback is important to us, and we would appreciate the opportunity to review your order and address these concerns directly. Please reach out to our support team with your order details so we can assist you further and work toward a resolution.

Response from Crown & Paw· Feb 5, 2026

Thank you so much for your kind review! We’re really happy to hear that our team was able to assist you and make the experience smoother after the initial login trouble. It means a lot to us that you chose Crown & Paw for such a special gift, and we’re excited for you to see your pup’s portrait soon. Thanks again for your support!

Response from Crown & Paw· Feb 5, 2026

Thank you for sharing your experience with us! We’re glad to hear that you found the site easy to navigate. We also appreciate you pointing out the cart editing limitation your feedback is valuable and helps us identify areas where we can improve the customization process. We’ll be sure to share this with our team as we continue working to make the experience smoother and more flexible. Thanks again for taking the time to leave a review!

Response from Crown & Paw· Feb 5, 2026

Thank you for taking the time to share your experience in such detail. We’re truly sorry for the frustration caused by the delivery delay and the conflicting updates you received, especially during the busy holiday season when timing is so important. We understand how disappointing it can be when an item arrives after Christmas, and we apologize for the confusion around production and shipping status. Your feedback regarding communication and expectations is important to us and has been shared with our team so we can continue to improve. Regarding returns, we’d like to clarify that we do not offer returns on our products, as outlined in our policy at the time of purchase. While we understand this may be disappointing, we aim to be transparent about this upfront. We truly appreciate you mentioning your previous positive experience with one of our custom portraits and regret that this order did not reflect that same level of service. If you’d like us to review your order further or assist in any other way, our support team would be happy to help.