Cross RiverReviews of crossriver.com

This bank won’t release our money from the tax it’s sit in there bank, why you guys don’t release my money, if I can put 0 star I will we’re waiting for our tax almost a year now, this bank is a scam.

Cross River Bank is the lender enabling Affirm to destroy consumers' finances while hiding behind fake support and shutdown email channels. I’ve reached out to Affirm for months, including hardship requests and formal complaints, and got ignored. A rep finally responded just once with “your case is under review” — but then nothing. Now I’m 35+ days late on multiple loans because NO ONE will help in writing. Affirm shuts down their support, sends credit threats, and Cross River Bank — the actual lender — does absolutely nothing. I emailed Cross River directly and got no response. How can they let their partner lend to consumers with no checks, no resolution process, and no legal compliance? If you're wondering who's behind Affirm's negligence, it’s Cross River Bank. They underwrite the loans but vanish when you need them. This is exactly how consumers get buried in default while doing everything right.

Real help was the company on my profile.

Cross River facilitated a fraudulent chargeback scam by a customer of my online business by the name of Shannon Corman. I provided evidence of the fraudulent claim, however, without any specified reason, Cross River Bank accepted the claim and took the money.

This bank facilitates fraud. An online gaming company, Living Pixels Studio, created a Ponzi scheme and stole millions of dollars. Many tried to use their credit card purchase protection to chargeback the unfulfilled purchases. Cross River Bank worked with Living Pixels Studio to lie and cheat in their evidence to avoid financial consequences for the fraud. Do not do business with this bank.

Terrible. I payed off a personal loan with a balance transfer credit card from Citi and they’re saying the funds went to a different bank. Citi has provided proof funds went to Cross River and they’re still saying it didn’t happen, even though they cashed the check.

Why did my tax refund go to this bank that I have no dealings with whatsoever nor am I in the same state as? It is almost impossible to contact or get a response from them! I need an explanation! Since I see the bank is responding through this Review platform to their business complaints. Thank you.

I have been trying to contact this bank for over an hour and a half and all i get is their voicemail. they somehow recieved my tax return when i dont even use this bank let alone do i live in the same state... but trying to get them to respond has been the worst hassle ever. This bank is obviously a scam. Stay Away!!