Crisis Text LineReviews of crisistextline.org

Bloody useless after waiting for 45 mins she kept apologizing about the wait and then said go watch a movie and call us back when the movie ends like no I'm not calling you back to wait another 45 mins and have a 5 min Convo about how I'm being difficult, after I told her I'm not suicidal. They only care if your suicidal and if you are they tell you to go to ED.

Called said suicidal depressed abused self harm, they asked my plans for the evening I said get smashed they said good idea(!) and gave a good evening. !

ChatGPT LITERALLY would do a better job. I had Theresa or whatever? I don’t even remember her name I deleted the conversation because I felt so frustrated. There’s no way in hell that she refused to literally affirm or sympathize with the gravity of the situation I was goin through after telling her I was suicidal and nearly self harming myself? She refused to literally just empathize that the situation I was going through was sh/tty and just kept saying I could only offer you resources to go forward. It’s like someone talking to you about what causes their depression and then you telling them that I can’t tell you that that sucks but here’s a list of sh/t you could do to feel better! You’re supposed to hear the person out! If I wanted to f/cking only get resources but NO EMPATHETIC LISTENING then I would have looked up “how to not feel suicidal” on Google. Get out of her with this generic ass information that you think you’re “helping” someone with. Nothing will help if you don’t console a clearly upset person first.. this line is a f/cking joke.

It was horrible. When I talked to them during a crisis, they didn't even help me with my issues. They threw it off as if it was just a small issue. I do not recommend.

Don't get a reply back unless saying busy. And that was after messaging help messages, that workers needed to be found.

I’m in a crisis, but I can’t talk with them for another 48 hours??? I could have a knife to my wrist. What sort of nonsense is this??? I’m told it’s to “respect their boundaries”??? How about you do your jobs??? Wish I could send a screenshot.

The responses I got were so bland and generic, that I seriously think I might have been chatting with a bot. When messaging, I suddenly just stopped being replied to without any warning. I actually feel better now because this hotline was so bad it made me laugh for the first time in months.

I feel like a better name for this company would be "Minor Inconvenience Text Line", because their services are going to do more harm than good if you're experiencing any more than that. The messages I received were robotic (to the point where I was genuinely considering the possibility that I was messaging a chat bot), superficial, and felt as though they were pulled from a script. For those who feel unheard, these cookie-cutter responses are more than likely going to make their feelings worse. Additionally, the conversation was pushed along in record time. Being rushed is the last feeling that you want to give someone that's in crisis. I brought up multiple issues, but only one or two were even acknowledged, nevermind any resources being given. Of the issues that were addressed, they were the ones with the most obvious answers; much to my dismay, as I only disclosed those issues for additional context for the more significant issues that I actually needed help addressing (ie issues that can't be addressed with a google search). As a final nail in the coffin, the counselor that I was connected with disconnected before ensuring that I was no longer in crisis, or before checking in with my reception to the session at all. I would not recommend the use of this text line to anyone, nevermind this as someone's last resort. It's extremely concerning to me that an organization with such a lack of quality control and blatant effort to get their "number of people helped" statistics up is the first result when searching for a text line when in crisis. It would not be surprising to me if this organization has caused people to stop seeking help after reaching out to them; not because their issues have been addressed, but because they feel even more helpless.