Average
821 reviews
Credit GenieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
821 approved reviews, newest moderated first
Abad C.
Posted
I Love Credit Genie. It’s been 2 years since I’ve been using them & I’m honestly speechless from the experience. They’re always on time & very easy to work with! Try them!
Response from Credit Genie· Sep 19, 2024
Thank you so much for your kind words! We're delighted you've had such a positive experience over the past two years. We genuinely appreciate your support and recommendation! Credit Genie Support
Mikie
Posted
My experience was easy, as long as you pay your advance on time. Credit Genie has no problem giving a high advance. They have flexible payment dates and options. I think Credit genie could work on having more live support. Lower the fees since some of us like to tip. I've been in business with them for over a year and I am really satisfied thank you.
Response from Credit Genie· Sep 19, 2024
Thank you for sharing your experience! We're glad you found the process easy and appreciate your feedback on our flexible payment options. We're always working to improve, and your suggestion for more live support and lower fees is valuable to us. Thank you for being a loyal customer for over a year—your satisfaction means a lot to us! Credit Genie Support
kevin
Posted
I wasn't offered any kind of loan but they charging my bank account every two weeks and I get nothing this is a scam to the fullest they have no phone number you can call scammers
Response from Credit Genie· Aug 26, 2024
Thank you for sharing your experience. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. To unlink your bank and turn off this fee, please visit your settings in the app. If you delete the app, you must download it again to cancel your recurring payment. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
Zachary B.
Posted
I never heard of this company and they charged my card this month. When i reached out they victim blamed me saying no i signed up on 5/3/2024 and had to have because i did through text. Ok i went through my phone and nothing. As i said never heard of them either. They are agumental and treat people like crap. Ohand simply asking wt ef is wrong with this company got them screaming abuse. Childish customer service and they refuse to accept someone committed fraud. Reported to propper authoraties as well. Edit. So still 2 weeks later and you refuse to pay it back and delete the fraudulent account? Look i am autistic and disabled due to a nuerological issue. I did not download this app as i said so answer that?
Response from Credit Genie· Aug 26, 2024
Thank you for bringing this to our attention. We understand how frustrating it can be to encounter unexpected charges. At Credit Genie, we take matters like these seriously, and it is not our standard practice to charge individuals who have yet to download our app or use our services. We prioritize transparency and fair practices in all our dealings. To assist you further, we kindly request that you contact our customer service team with details of the charge. Kindly contact us so we may address and resolve this matter promptly. Please submit an official request through our secure channel using this link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Glam Glam G.
Posted
They keep taking money from my acct without servicing me I’ve cancel subscription but they keep stealing
Response from Credit Genie· Aug 26, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. To unlink your bank and turn off this fee, please visit your settings in the app. If you delete the app, you must download it again to cancel your recurring payment. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
Leslie C.
Posted
I got an 80 loan and after I received it my account was locked. Now they are saying it takes 60 days to unlock it. Now I'll be charged the fee every month without being able to stop it. It said I disabled my account on my own and I did no such thing. I'll never use it again nor will I recommend anyone to use it.
Response from Credit Genie· Aug 19, 2024
Thank you for bringing this to our attention. We understand how frustrating it can be and are invested in resolving this issue for you. To assist you further, we kindly request that you contact our customer service team with details of the charge. Please get in touch with us so we may address and resolve this matter promptly. Please submit an official request through our secure channel using this link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Jesus S.
Posted
Every time I pay my repayment, it takes at least 5 days before I can get another advance, also ya'll disconnected my debit card, I've been trying for at least 4 weeks to reconnect my card, I get a message "not verifiable", it's the same I have used since day one
Response from Credit Genie· Aug 19, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
Trishamchugh
Posted
Great customer service! Quick and friendly.
Response from Credit Genie· Aug 19, 2024
We thank you so much for your kind words. We strive to be a quick and easy financial solution for our customers and are pleased to have achieved our goal with your customer experience! Credit Genie Support
