Average
821 reviews
Credit GenieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
821 approved reviews, newest moderated first
Makeeyaw
Posted
The customer service is excellent, and quickly responded to my request. I reccommand this company to everyone.
Response from Credit Genie· Oct 4, 2024
Thank you so much for your kind words! We're thrilled you had a positive experience with our customer service. Your recommendation means a lot to us, and we're here whenever you need assistance in the future! Credit Genie Support
Ginger W.
Posted
I’ve received 2 advances and now I don’t qualify could someone please explain why
Response from Credit Genie· Oct 1, 2024
Thank you for sharing your experience. We understand how frustrating it can be to repay a loan on time and still face denial for another advance. There could be various factors influencing the approval process, but we’d recommend reaching out to our customer support team for clarification on why this is happening and to see if anything can be done to resolve the issue. We appreciate your patience and feedback as we work to improve! https://creditgenie.zendesk.com/hc/en-us/requests/new Credit Genie Support
C T.
Posted
My account is under disabled status and they still took fee. I contacted them and they told me to log in and disable account.How can I do that when I'm not able to log in because it's disabled.They don't want to refund the fee.People be aware.
Response from Credit Genie· Sep 23, 2024
We're sorry about the trouble with your account and the fee. This sounds frustrating, especially with the account being disabled. I recommend contacting customer support again and explaining that you cannot log in to deactivate the account due to its status. They should be able to assist you further or escalate the issue to ensure a proper resolution, including reviewing the fee. We're here to help, and your feedback is essential. https://creditgenie.zendesk.com/hc/en-us/requests/new Credit Genie Support
Tasha
Posted
Not sure who is third party of this company. I need yall to stop taking money out my account
Response from Credit Genie· Sep 23, 2024
We understand your frustration. To resolve this issue, please get in touch with our customer service team immediately. They will help you stop the automatic withdrawals and clarify any third-party involvement. We're here to assist you in resolving this matter. https://creditgenie.zendesk.com/hc/en-us/requests/new Credit Genie Support
Willie H.
Posted
They have been fair and worked well with me when I could only make partial payments on a recent advance. I feel comfortable using this app and don't worry about anything.
Response from Credit Genie· Sep 23, 2024
Thank you for sharing your positive experience! We're glad you feel comfortable using the app and appreciate our flexibility with partial payments. If you ever need further assistance, don't hesitate to reach out! Credit Genie Support
Laurie S.
Posted
The turn around from when it clears is too long in order to get another loan from when it clears my bank
Response from Credit Genie· Sep 23, 2024
Thank you for your feedback. We understand that the turnaround time for getting another loan after your payment clears can be frustrating. We'll consider this as we work on improving our service. Your input is valuable, and we appreciate your patience! Credit Genie Support
Marqueta S.
Posted
My experience was an all-around great experience and the money I received helped a lot especially with personal bills. This company did great by providing me with the best service possible. I highly recommend!
Response from Credit Genie· Sep 19, 2024
Thank you for your wonderful feedback! We’re thrilled to hear that the money was helpful and that you had a great experience with our service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out! Credit Genie Support
Renee D.
Posted
I've used the genie credit app a few times. No issues whatsoever, suddenly they can't verify any of my information, my bank account, my debit card. And I have no way of checking it or fixing it.
Response from Credit Genie· Sep 19, 2024
We're sorry to hear about the difficulties you're facing with verification. This situation can be frustrating. Please contact our customer service team for assistance in resolving the verification issues with your bank account and deWe'reard. We’re here to help you get this sorted out. https://creditgenie.zendesk.com/hc/en-us/requests/new Credit Genie Support
