CreationofbeautycoReviews of creationofbeautyco.com

I have been using the Ruby red light brush since October of 2025. I use the brush every day and apply serum. There is a slight improvement mostly with the strength of the hair I have. I wish there was more of a cap rather than a brush for easier use. As it turns out, customer service is not good.

My product came defective which I wasn't happy about but they sent me a new one for free along with a bottle of their shampoo. Customer service was great. Looking forward to using the products

Ive been using their anti-graying serum and the ruby brush for a while. The serum wasnt my favorite to be honest but I am really enjoying the brush. Have seen a lot of new baby hairs around my hair line. It took me 3 months with 4 day a week use so you got to be consistent with

I have mixed feelings about products like this. I got the ruby brush back in june and ive been using it at least 3 days a week since. Some weeks 5 times. I have seen new growth around my hair line and crown area. It just annoying to keep using. I feel thats like anything though, consistency is what makes things work so I guess its fine.

The quality of the ruby brush is super nice. I am upset though that the serum came broken in the mail. Probably UPS’s fault to be fair but still. They are sending me a new one which was nice of them

Update 06/17/25: I had to pay to ship the return to the warehouse in Tampa - and it took some effort to clarify what the return process was and what the address was to ship to. For these reasons - and for the disappointing quality of a clearly overpriced item (Ruby brush) - my experience with the company is mediocre overall. Jasmine from customer service handled my return and I have been refunded for my purchase. I appreciate that she got it handled. // UPDATE 06/07/25: I got a reply after this review was posted. The person in charge of return requests had been unexpectedly out and apparently there is not a back-up coverage in place. It took a round of back and forth but I was given the address of a warehouse in Tampa, FL to send the return on my own dime. I will be glad to update this review upon successful completion of the return and refund. // 06/04/25: BEWARE. Fraudulent behavior. No assistance to return the unused item. 24/7 customer support is a flat out lie. Received the Ruby bundle via delivery on 05/26/25 (order #5404) Reached out 05/31 stating the item quality is not what I expected and I’d like to return the item. Clearly well within the supposed 90 day guarantee. (It is fully unused and the serum never unwrapped.) Got an automated bounce-back reply saying I’d hear back within 24 hours. Nothing. I followed up on 06/02, 06/04 and 06/05. Nothing. Their site shows no number to call and only the same email address as the one for which they have been fully unresponsive.

For anyone who wants to buy from this company. Just beware that they will ship the order from their warehouse in Ningbo, Zhejiang 315100 even though the company is based in Italy. I ordered the ruby brush from them through instagram Order #1983 on Sept 20 & received it on Oct 7. Nothing was wrong with the product when I received it I decided to return because a friend gave me something similar. I contacted customer service but since nothing is wrong with the Brush they won't offer free shipping for return. The shipping fee is more than the price of the brush so I have to keep it and wasted my money. Even though I haven't used the brush, just by looking at it, I doubt it works because there are only a few red lights on the brush. It is not strong enough to stimulate your scalp and regrow hair. Just do your homework before you buy anything international. Make sure to ask if they ship it from China etc because the shipping cost is not cheap.