cozymaid.comReviews of cozymaid.com

Horrible horrible customer service by both Groupon and CozyMaids. I have breast cancer and have had 4 surgeries in the past 6 weeks. Trying to get help cleaning my tiny apartment because I need it cleaned and sanitized so I don’t get an infection. I paid for a cleaning Groupon that I’m not allowed to redeem. I have tried and tried again to contact both Groupon and Cozy Maids numerous times and they keep redirecting me to each others emails. This has been happening for 3 weeks. Im so frustrated don’t ever buy from these people!!!!

Cozymaid is a complete scam! They were a NO SHOW!!! A maid supposedly accepted the scheduled cleaning and was in response to me prior to the actual cleaning. However, on the day of the cleaning after the scheduled time I began to reach out but received no response. Thank goodness I made my purchase on Groupon and was able to request an immediate refund when they did not show up. They also have no customer service so there’s no way of calling anyone. You have been warned!!!

Three different times I scheduled them to come clean my house. The first time was a no call no show, the second time they canceled after the start time and the third time they canceled at the last minute. Each time I email to complain, there is no phone number, Emma emails me back and says sorry. Sorry is not good enough, you have wasted a lot of my time now!

Shady business practices , hidden fees , no customer service number , hidden email to communicate so you can't reach them.

They canceled their cleaning appointment and have not rescheduled. A total SCAM!

This company is a complete scam. I was foolish enough to have bought first a Groupon and then a separate voucher directly from them for 6 hours of service, thinking I would get a deep and thorough cleaning for that since most of my cleaning help has taken 4 hours to clean the house as an individual and 3 hours as a team. With Cozy Maid, the first time they sent a young very pregnant woman who had no business doing heavy-duty cleaning work and the second time the woman they sent spent a good deal of her time talking but in 6 hours did not even finish 60% of the house, left dirt and dust everywhere despite supposedly doing a thorough cleaning and then had the nerve to charge me an extra $50 for an extra hour and the advanced cleaning she claimed she was doing! In the places she was supposedly cleaning deeply the few where she actually spends time and looked like she was doing some work) I found tons of dust and dirt and clear evidence that she had not actually done much of ANYTHING. I was completely ripped off and would warn everyone against even thinking about buying a voucher or using this service....you will absolutely regret it and feel a fool as I do. PS the "Cozy Maid" company cannot be reached in any way. They make it impossible to get customer service or a direct response and therefore you will have to protest any extra charges to your credit card company. You have been warned!

I first got an email stating that there was a conflict between two cleaners The second time I scheduled the day before the cleaner canceled, her child was sick I rescheduled a third time the cleaner called an hour before her due time to show up stating she was in the hospital. Please be aware. Trying to erase my information from the portal that I set up It's very difficult so be aware I'm checking my credit card making sure that it has not been charged there is no way to delete it from the portal

TLDR: I wouldn't buy the Groupon if you don't want to deal with additional, unauthorized charges on your credit card after the cleaning completes. Context: I used this Groupon once as a gift in 2021, and once for myself in 2024. In the instances where I used the CozyMaid cleaning service in 2021 for the gift for my mother, the cleaners were not very fast and didn't clean much in the 2 hours. My mother's usual cleaning service can get the whole house done in an hour with 2 cleaners. With 2 hours for 1 cleaner using the highly-rated Cozy Maid cleaner(s) that arrived, we had to pick only the bathrooms and parts of the kitchen to do as the workers are paid hourly and they're incentivized to work super slowly so they can request payment for additional hours. Plus, they weren't super thorough and I had to keep telling them obvious spots that they missed. In 2024, I had some Groupon credits and thought I would use it for a cleaning in a house I hadn't lived in a while due to hurricane damage. The bathrooms were very dirty, but also pretty small (1 is the size of a super small closet), so I figure 2 hours for 1 cleaner would be enough just to do 2 small bathrooms. Not at all. The cleaner didn't do the outside of any of the fixtures, just cleaned the inside of the toilet and tub in one bathroom, and kept wanting to make conversation instead of getting down to cleaning. After the cleaner left, I got a text message from Cozy Maid that there was a problem with my payment information and if I didn't fix it, the cleaner who came wouldn't get paid. I thought this was weird as I booked the entire appointment using credit and there was to be no charge. I did not take any action related to the payment message since everything was paid for before the cleaner even came but checked my credit card to make sure there was nothing funny going on. I then saw an unknown charge from "Homeaglow" on my credit card. I didn't know what this is but after some Internet sleuthing, it looks like it is another name for CozyMaid. This unknown company/CozyMaid had charged me additional money on top of the original cleaning charge that was quoted to me as $79. When I logged into CozyMaid, I saw an additional amount billed as part of their "platform fee", which matched one of the charges on my credit card from "Homeaglow". I am not even sure how they got my current credit card information as the card on file was from 2021 and was no longer active. Putting an unauthorized charge on my credit card post visit was unacceptable. When I tried to contact customer service, I found out CozyMaid doesn't even have that as an option on their web site - just a bunch of precanned articles. If I wanted to request a refund, you can only request a full refund - not a partial one for the amount of the overcharge on my credit card. I looked up Homeaglow customer service and submitted a request to be contacted. It has been 5 days with no response. Ended up having to cancel the credit card and get a replacement one to make sure they don't keep charging my credit card as I saw there was a 2nd charge on my credit card from "Homeaglow" labeled as a transaction fee that appeared later.