Bad
26 reviews
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Covered California is the health insurance marketplace in the US state of California established under the federal Patient Protection and Affordable Care Act.
Covered California (coveredca.com) has 26 customer reviews on Rated Honest, with an average rating of 1.2 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Celeste
Posted
I am going to give 4 stars to covered California mainly because every time I have ever called them, I have rarely had to wait more than 5 minutes and the customer service is generally very friendly and helpful.
Dean
Posted
A few years ago, Covered CA was somewhat decent. You'd report your income and get insurance right away (the next month). Now, Covered CA uses a prorated system. If you can't apply before the 15th of each month, insurance won't start for 4-6 weeks. Example: you get laid off on the 1st of the month. You apply for EDD/unemployment. The first benefit certification takes a couple weeks to come in (mail/online). You get paid on the 14th. By the time your Covered CA app is reviewed by a case worker, it's too late. Now you're waiting almost 2 months for insurance. If you have chronic/extreme health conditions, you're sore-out-of-luck. Phone customer service reps... All over the place. Some answer your questions and get what you need. Others say "well [benefit option] can't be done;" and try hanging up quick as possible. Insurance costs... Unaffordable. Example: You make $35k salary. For basic Bronze options: $75-100 monthly premiums. For Silver plans: $200-400. For Gold: $300-700. Not as much as COBRA, but still unsustainable. Overall, I hope to never need Covered CA again. Despite big state funding, Covered CA is becoming more restrictive.
