Costa SunglassesReviews of costadelmar.com

Delivery before placing order was 3 days.after order was entered it said 7 days for delivery. This was for regular shipping for both not expidited

The website offered an introductory promo code and then denied it when I made my first purchase. Feels like a bait-and-switch.

I love the glasses . But they dont send stickers anymore. I bought a 300$ sunglass. And you tell me we dont send stickers anymore as petty as it sounds I like my stickers and so I guess costa is out going forward. Sorry costa . Ill look i to returning the sunglasses I just recieved based on this

I tried to contact costa about purchasing lens for my existing costa frames because my prescription has changed. It’s impossible to talk to anyone.im 59 years old and not very tech savvy .the “chat” method is a total joke

You can't buy replacement lenses . I got sent an email that I can edit my review. Why would I do that if nothing has changed. And it asks for a order number. I'm pretty sure it's AI that's replying to these emails because it goes nowhere.

I accidentally ordered the wrong size. Your site makes it very difficulty to change/edit the order afterwards. You could take lessons from Amazon.

Great lenses and frames. BEWARE of their replacement lenses. I ordered two replacements and one of them was very cloudy - makes me think there's no quality inspection process. Also their customer service through emails is terrible. Their email system does not recognize reply emails - but it seems you can only send new emails, as every old email thread gets bounced back. Annoying if you ever have a question or problem later on.

I originally submitted a warranty claim after my RX sunglasses broke while being worn — a disappointing failure for a premium product. My claim was initially denied on the basis that it wasn’t due to a manufacturing defect, which I disagreed with. However, after a second attempt and some back-and-forth, Costa ultimately provided a one-time courtesy voucher covering the full cost of a new pair. While the process was frustrating, I appreciate that they made the effort to resolve the issue.