Costa SunglassesReviews of costadelmar.com

No wonder they have a 2.6 rating. Trying to get costa sunglasses repaired. Almost impossible with their website. Terrible customer service. Will never purchase costa again

I purchased an item through the Italian Costa Del Mar website and later returned my order. The return was delivered back on May 13, as confirmed by the tracking information and by their own customer care. As of today, I have still not received any refund. This situation is completely unacceptable. I contacted customer service several times and mostly received generic replies without any concrete resolution. I had already requested a resolution by June 17. Then, on June 15, they stated in writing that I would receive the refund within a maximum of 5 working days. That deadline has passed, and I still have not received any reimbursement. This is extremely poor customer service and unacceptable refund handling. A customer should not have to spend weeks chasing a refund after a return has already been delivered and confirmed. This has been a deeply disappointing experience and definitely one I will never repeat.

Costa sunglasses are the most worthless glasses on the market. I bought a pair and 2 weeks later all the rubber came undone and they constantly fell off my head. I was happy to smash them with all my mite and crush them into oblivion. I will never buy another pairnof Costas again as long as I live!!!

My wife bought me a pair of Costa's in March as a birthday gift, it is now June and one of the arms just fell off, the frame split and a lens fell out. I am SO disappointed. I've worn Costa's exclusively for better part of the last 20 years. I got my dad into wearing them, and my wife wearing Costa's. This is the last time we will ever spend money on Costa's.

Website is terrible. I put items in my cart and then try to checkout and there is nothing in my cart. Tried calling, was left on hold.

Costa used to stand behind their product but they no longer provide any customer service. I had a warranty problem that i tried to handle on Chat and was lied to, then given a ph number to call for help. First person hung up on me when they went to pull up my account. Next person couldn't do what the 1st person told me they could do then said they would email me in 3 days to resolve. Useless and horrible service. Never again! Bajio provides EXCELLENT customer service and they will get all of my future business. * update: I emailed them at the address below....NO response

Costa del mar warranty process is absolute garbage.... If you bought your sunglasses in Puerto Rico they make you fill a different form and it gets sent to the trash, there is no warranty.... Frames just snapped under normal use and these don't even have one year..

Will not put another dollar to this company, after selling out the customer service has tanked. I was refused warranty after a product defect. Take your money elsewhere.