Average
1,500 reviews
Costa SunglassesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
As the first manufacturer of color-enhancing all-polarized glass sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability. Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for outdoor enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its purpose to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable and water-friendly materials to its Kick Plastic initiative, IndiFly Foundation, and meaningful partnerships with mission-aligned organizations, Costa encourages people to help protect the Earth’s natural resources in any way they can. Find out more on Costa’s website and join the conversation on Facebook, Instagram, or Twitter at @CostaSunglasses.
Costa Sunglasses (costadelmar.com) has 1,500 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 496 reviews with 1 star · Clear filters
Dude
Posted
I work for Bass Pro Shops. So I'm quite familiar with a lot of companies and customer service. Costa sunglasses not only don't hold up anymore but they're warranties are not worth the paper they're written on. You can't even talk to a real person when trying to make a warranty claim. They just drag you down a long road until you finally just say f*** it.
Rule
Posted
Don't waste your money on Costas. Brand new, $300 sunglasses are now unusable because of a scratch on the lens and no customer service available to replace them. This was such a good company when they were in Ormond Beach, original ownership. Even nationwide sunglass stores say they can't get parts from Luxottica the new owners of Costa...Stick to Maui Jim! Better quality, excellent service. Too bad, I liked the Galveston.
Bruce J S.
Posted
Luxoticca, an Italian based sunglasses conglomerate now owns Costa. I recently broke the left temple of my Fantail model Costa Sunglasses and in an effort to get them repaired or replaced, I have submitted three different service requests through their on-line service portal. I have yet to find anyone in the organization willing to assist me. All three of the service requests have been approved, advising me my sunglasses are still under warranty; however I can't get anyone to contact me on where or how I am to send them back for service. I have even suggested Costa merely sending me the replacement temple and I will fix it myself. While I have liked the sunglasses a lot, the organization has clearly dropped the ball on their service. I will likely end up purchasing another brand as a result and it will not be a pair from the Luxoticca sunglasses empire. My advice, based on my experience is to look elsewhere if considering this brand.
Lauren Lusk M.
Posted
I have tried to contact someone for over a month now about getting a new pair of sunglasses because mine the lens messed up and I can’t use them anymore!!! Even emailed the company and no response!! Tried calling multiple times.... unfortunately no response yet.
Adrian
Posted
Broke my pair of Rincon sunglasses, called customer support and it was going to be 150.00 to fix. I decided to buy a new pair instead with the glass lenses which say they are anti scratch but they scratch anyways. My second pair just broke at the same spot my first pair did, I was cleaning them when they broke both times. The warranty offered by costa is a joke and the quality of their glasses is crap at best. I broke a pair of raybans and they replaced them all i had to do is pay for the shipping. I bought the costa glasses for fishing, but I will have to go with another company since they make their stuff to break at the year point. My suggestion is buy from another company, there are plenty of other better options.
Ken R S.
Posted
Bad customer service. Lens fell out of glasses. Instead of offering to replace the lens costa says this is not a defect, apparently it is normal for their lens to fall out. They did offer to repair the $220 sunglasses for about $150.
George H.
Posted
I won a pair in a raffle... Tuna alley's what a joke cracked a lens in a week called to warranty... Sent me a coupon to buy another pair.. 20% off... A new pair!! No spare parts.. No customer service... not worth the price of a raffle ticket... Not worth the headache... Looks are deceiving ... Not built to last... No replacement parrts.... Customer service is a joke...... Save your money.... Whiley X for me....
Andrea Tringale L.
Posted
If I could give no stars I would. My husband bought a pair of Cosa Loreto glasses 7 months ago and the lens fell out no where to be found. Costa wouldn’t even replace or repair glassses. Worst, worst customer care ever from beginning to end. They don’t even want to talk to you. Oh and they own Oakley and Ray Ban as well. DO NOT BUY FROM THIS COMPANY.
