Costa SunglassesReviews of costadelmar.com

I ordered on the website, didn't receive the glasses, although the status was delivered. I lost time, money and nerves. Now waiting for refund 5 busines days, more time waisted. Bad service, didn't offer me nothing for this incident.

I’ve owned this pair of glasses since 2013 when they were released I have a lanyard around them and they are very well taken care of one morning I put them on same as always and there was a crack in the lens and they won’t cover them under warranty this has also happened to a friend I paid good money for these glasses with a lifetime warranty not a 30 dollar discount unless they fix this I would not recommend buying them for close to 300 dollars to have the lens crack and it not be covered

Well, I can say 2 things in my experience. I purchased a nice pair of sunglasses that literally started falling apart within the warranty timeframe. (Strike 1). I contact Customer Support to see what My options are and they said the pair would be replaced. I get the information and send the jacked pair back…..and now I wait. No updates. It turns out, the replacement process is setup so that it will take about 1MONTH to get a new pair from the day you sent the jacked pair back to them. (Strike 2) This is totally unacceptable for the amount of $$ they charge for the sunglasses.

Being a long time wearer of Costa I never batted an eye buying new ones. Let’s just say I dropped them once, the lens gouged(though it’s supposed glass lenses) and tore away the mirror reflection coating. Bought less than 30 days ago and IT WILL BE THE LAST TIME I EVER BUY Costa Del Mar. Customer service is a joke and these reviews saying otherwise are false. Their products are Chinese made junk now. 10 👎

Products are not shipped with return labels. It then is a cumbersome process to submit a return, you need to fill our a form and find product numbers when this chould at worst just be a link to prefilled out info. Lastly, you have to wait 1-2 business days to even get your return label - it doesnt come instantly. This is a return process stuck in the dark ages and is causing me to think twice about ordering from here again.

Purchased a pair of the Diego style sunglasses. The original had to be replaced because the rubber came off. The replacement had the same issue with 2 months of having them. Tried to get it replaced but they didn't have them in stock. Glad I spent so much money on these to have them not even last longer than a $30 pair of ironmans.

Very disappointed in the process and results for My costa glasses. Literally putting my 1 year old glasses on my face and the frame breaks. Have the receipt, followed instructions, added photos etc, everything needed for the claim. Their results are these expensive glasses are not covered. Very Very disappointed!

So we switched to Costa a few years ago, and had an amazing experience until this one pair where the glass kept cracking in the SAME spot. Filed a claim, they said the pair we had was out of stock - in which it was NOT. Then they offered to fix them after I filed another claim, sent them in and they lost them - Took about 3 months to get someone to even remotely come out and tell me they were lost. Fast forward few months later and the SAME spot cracked in the glasses and they only want to cover half of the cost, as we also had to purchase an extra warranty AGAIN. We won’t be buying another pair of these glasses! We switch to a different brand with a way better warranty and customer service! When someone spends $300 on sunglasses you need to have your stuff together!