Costa SunglassesReviews of costadelmar.com

Shipping using DHL- why??? My package has sit at a dock one state away for a week now. Quality company needs to step up use a better shipping!

I have a repair issue. The web page and faq is useless. the chat loops to the same response saying an agent is outside the working hours even though it is friday at 2:50 EST. This company is obviously only interested in selling and not providing any after sales service. We have several pair of glasses and the first time with an issue, but there will be no future purchases after this experience.

Review: I purchased a pair of Costa sunglasses at a pro shop before a Tuna hunting trip about a year ago. Unfortunately, not long after, the frame snapped while I was removing the lens (they fog up and i wanted to clean them well). Disappointed, I left the broken glasses on my desk for months and ended up punishing myself by wearing cheap gas station sunglasses instead of the quality eyewear I had hoped for. Eventually, I decided to give Costa the benefit of the doubt, thinking they might stand behind their product, even though the breakage might not have been a defect. I expected a reputable brand's frames to be more durable, especially under normal usage like removing a lens. However, the return process was cumbersome and involved multiple stages, only to find out that Costa doesn’t really stand behind their product. This experience reminded me why I usually stick with brands like Oakley, who have a straightforward return process and excellent customer service. With Costa, I was left feeling disappointed by both the product and the service. In the end, wearing those gas station sunglasses was a constant reminder of the frustration I felt with Costa. While they may be a local brand, this experience has reinforced the value of sticking with a name you can trust.

I have been a lifetime Costa customer. Ive been a charter captain for 25 years and have sworn by my 580's. Customer service was always good to me until recent. It seems Costa has gotten too big and they are now outsourcing calls and emails. I remember speaking with customer service and it being local Florida people who related to my issues. Not the case anymore! I had won a WPB fishing tournament over the winter and received a pair of Costas part of the winnings. I reached out to see if I could send them in for a voucher or even a small credit towards a new online purchase because they are not my style of glasses. Trying my best to hear the representative through the roosters waling away in the background of some other country, "I was told to kick rocks!" So that is what I'll do! I will no longer be buying, representing, or promoting Costa Del Mar. Smith Optics here I come! This response to my review is 100% clear that Costa Del Mar is no longer a company that cares about its consumers. BS reply from an outsourced robot (IT idiot reading scripted responses).

When I bought my 200 dollar plus pair of Costa Maya sunglasses I was told that there was a lifetime warranty.Now the glasses frame is peeling paint.I filled out a complaint form on their site and took pictures.There was a closing line that said someone would be in touch.Screen Blank.I know this company changed their warranty to 2 yr. Warranty but that should not prohibit them fixing a lifetime customer who owns many pairs of their glasses.Unless I hear from them in 15 days I'll chuck them and buy from one of their competitors like Oakley or RayBan.

Replacement order was again shipped with one of the lenses not attached to the frame - literally just sitting in the case out of the box. Requested a refund and was told I would receive one, but that never occurred and I had to file a formal dispute. Couldnt even get Costa support to respond.

My lenses pop out and scratch so easily. I will NEVER buy Costas ever again!!!! WORST SUNGLASSES EVER!!!! I wrote them and they won't even respond.

While I have absolutely enjoyed the sunglasses, even bought two pair, the service is absolutely terrible. The nose piece has fallen off and the rubber on the arms has torn. I have sunglasses from other manufactures dating back to 1982. My collection is about a dozen pair. The only glasses I ever had a challenge with were Oakley and Oakley has great customer service. Costa on the other hand: can not speak with a representative; can not find the parts on Costa’s website; can not get any direction via email except to go to Costa’s website (same email response each time never dealing with the issue raised); and it is obvious Costa does not care. Need to find a new fishing glass company and would appreciate any suggestions.