Copygram Reviews | Read Customer Reviews of copygram.app

Copygram Reviews | Read Customer Reviews of copygram.app

Copygram reviews

70 approved reviews, newest moderated first

Holly
Posted Jul 9, 2024
Frustration with Unusable Platform and MIA Support
The platform shows promise but is currently too buggy to be effective. I signed up last week and still can't get everything working. Support requests through live chat have gone unanswered. I added the support team on Telegram and got one response, but nothing since. No sense of urgency there. The support literature on the website covers only a few specific issues, making it hard to find solutions on your own. Additionally, there is no documentation explaining the EA parameters and their meanings.
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Kelvin H.
Posted Jul 3, 2024
Don’t recommend using it
Don’t recommend using it. I sent email requesting for refund twice 2 weeks ago and they didn’t even bother to reply. Live chat replies are from AI. So you can’t interact with a person throughout the whole process.
Response from Copygram· Jan 15, 2025
Thank you for your feedback. We're truly sorry to hear about the difficulties you've encountered with our support and the refund process. We understand how frustrating it can be to not receive timely responses. We want to assure you that we have been working to improve our customer service. Previously, we had high demand for requests, which led to slower response times, but we have now restructured our support team and offer real human support agents available 24/5. Please reach out to us again at [email protected], and we will prioritize your request for a refund. We appreciate your patience and hope to resolve this matter for you as soon as possible. Thank you for bringing this to our attention.
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Mark
Posted Jun 24, 2024
Laggy
Laggy, slow, trades hardly copy. Not impressed. Edit - I'm not sure what the response is meant to mean, I am not affiliated with anyone and I did not even know of Copygram 1 year ago. I wanted to test the platform for Trade locker and did not have a good experience.
Response from Copygram· Jun 25, 2024
Based on the details you provided to Trustpilot, it appears that you are not currently registered as a user of our services. Thus, we do not have any record of your interactions with our platform. Consequently, we are puzzled by the negative review you have left, as it seems disconnected from any firsthand experience with our services. Upon conducting further investigation, we discovered that you previously submitted a positive review for another copying service a year ago. This discrepancy leads us to suspect that your intent may be to tarnish our reputation rather than provide genuine feedback based on your own encounters with Copygram. It is plausible that you may be affiliated with the other trade copying service.
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Shane F.
Posted May 13, 2024
Im not great with computers and had…
Im not great with computers and had difficulty loading the systems but as soon as I contacted support they walked me through the process and made it very easy. I have to say that this product is an amazing bit of software its has made my life so much easier. Thank you Copygram!!
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Simon K.
Posted Mar 11, 2024
copygram not sending signals
Hi I had a issue with copygram not sending signals to mt4, I message the teligram help, they got back to me right away, even tho I kept them waiting they still was there to help, they had me up and running with in 15 mins, I'm a happy customer and I recommend this service, now my trades are copied faster than I can put them in, thankyou
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Drue S.
Posted Mar 8, 2024
Just had some problems installing but…
Just had some problems installing but the team at Copygram support were excellent in their service . They walked me through the whole process . Now ready to start trading
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