Poor
12 reviews
CoolStuffHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Lots of unusual and fun gadgets and gifts that you never knew existed! We have all the latest and coolest stuff! Fast delivery and low cost shipping.
CoolStuff (coolstuff.com) has 12 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
Showing 8 reviews with 1 star · Clear filters
Merja
Posted
Order never came and I have sent request to customer support email already several times - no reply of any kind. Will never order anything from this site anymore. PS ordered 7th of June and now it is 20th...
Clarence A.
Posted
Holland road cool stuff sold a M17 ps4 game with nudity and sexual themes to a small 13 year old. I believe this should be agunst the law. Would not give his money back to grandpa that is raising this troubled boy
Ms B.
Posted
What was delivered was nowhere near the quality of the items shown. Delivery was a nightmare too. Was told they tried to deliver and I was not in but I WAS in. Kept getting emails to pay extra. Finally got it after a dozen emails
Mikael E.
Posted
Jag hade beställt ett par hörlurar av cdon 25e okt som ni inte har levererats. Beställningen bekräftades den 27e oktober av cdon. Den 25e november kontaktat jag både cdon och coolstuff.com som säljer varan via cdon och frågade var produkten fanns och när den kommer. Varken cdon eller cdons affärspartner har då svarat på min förfrågan utan istället i separat kanal ensidigt avbeställt ordern. Ingångna avtal följs inte och ingen ersättning erbjuds. Trots detta har CDON idag dessutom skickat ett mail till mig där CDON ber mig recencera produkten som jag aldrig fick...
Hbrade
Posted
Absolutely shocking!! Would never use these again- take your money but my item never came! Emailed them several times and nothing back! DO NOT GIVE THEM YOUR MONEY!!
Katherine
Posted
I bought an item in June which was faulty so immediately returned it. They did not process the return so have had months of Klarna (a credit service used by them) hassling me for money I do not owe, most recently with a letter threatening debt collectors. Now in OCTOBER coolstuff.com have corrected their error. Do not use this company.
Brian
Posted
Terrible service, horrendous customer service, don't answer emails or messages and when they do they tell you to be patient. Almost three weeks now and have only received 3 of the 99 adapters that I ordered, they have my money but don't deliver the goods. Beware with this company.
Charles W.
Posted
Order never arrived after 3 weeks. Their number has a recorded message which refers you to the FAQ and hangs up. They did answer emails after 2 days - turned out that the courier UK Mail went to the wrong address. It was also impossible to speak to a human at UK Mail (plus their tracker changed the new delivery date every day, whilst at the same time not recognising my tracking number when I wanted to complain). Coolstuff offered to re-send using UK Mail and repeat my bad experience, so I cancelled the order. They did process the refund quickly. Coolstuff has no idea of customer service. I would not be able to recommend it at all.
