Great
4,546 reviews
Cool FramesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Canuck
Posted
Easy to navigate the web site! Easy to order! Arrived very quickly! I didn’t get a tracking number but they still came five days after they were shipped! Definitely buy from here again! Will also recommend.
Stuart L.
Posted
I was able to find a frame that was very close to my previous frames which are no longer made, the price was very reasonable, and I have already received the frames and taken to my regular glasses provider to have my lenses made. The process was smooth.
Melissa A.
Posted
The communication
MMP
Posted
The service was pretty efficient. However, after I placed my order I was sent a $30 voucher with an extremely short timeframe. I hadn't even receivedmy first pair of glasses by then. Also, since the return-exchange policy is so stringent, I wasn't at all confident about making another purchase, even with a discount.
M. B.
Posted
Never received the package. Submitted a claim with the courier. Told the merchant. And they were rude then just started ignoring my emails and calls
Marlene W.
Posted
Spoke with customer service representative to order my glasses, very knowledgeable and helpful. Received my new glasses within one week, and I am completely satisfied ! And the pricing was extremely reasonable and affordable ! Thank you Cool Frames !!!!
Crystal H.
Posted
No tracking number provided
KS
Posted
I love my frames they are exactly like my old ones that were discontinued
