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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

4,546 reviews

Cool Frames4.1Great

Reviews4,546 About Contact

Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Rated Honest: 2026

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Frances O.
Posted Jan 19, 2019
So happy with my frames
So happy with my frames, exactly what I wanted and a great price
Report
Elaine W.
Posted Jan 19, 2019
Still waiting to receive my order!
Still waiting to receive my order!
Report
Hayley S.
Posted Jan 19, 2019
Had to call multiple times for a lost…
Had to call multiple times for a lost pakage before a new order was issued. Had to make a claim i which i did online immediately, but no confirmation number shows if it went through. I have to wait another 2 weeks for my glasses for an order I placed over a month ago. Customer service people are friendly.
Report
DAVE N.
Posted Jan 18, 2019
Quality products & speedy delivery.
Quality products & speedy delivery.
Report
Debbie N.
Posted Jan 18, 2019
Had several conversations with…
Had several conversations with diffetent prople & sll were personable and eilling to help.
Report
Deanna D.
Posted Jan 10, 2019
Does not honor advertised price
Does not honor advertised price. Poor customer service
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Linas M.
Posted Jan 9, 2019
Unbelievable costumer service
Unbelievable costumer service! Thank you!
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Glen M.
Posted Jan 7, 2019
Great product my only complaint was the…
Great product my only complaint was the slow delivery but in saying that I did have it sent out standard postage.
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