Great
4,546 reviews
Cool FramesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Hannie
Posted
Great customer Service! - Large selection of frames and including my favorite "brand" - Jean Lafont.
Response from Cool Frames· Nov 16, 2021
Thank you for your order and for your review, enjoy your purchase. Lee W.
Cristian A.
Posted
Great, love the glasses
Response from Cool Frames· Nov 16, 2021
Thank you for your order and for your review, enjoy your purchase. Lee W.
David
Posted
I was able to transfer the lens from my old frames to the new without too much trouble after a YouTube visit. They fit fine but a nose pad broke and I had to order a new one.
Response from Cool Frames· Nov 10, 2021
Thank you so much for your order and review. Lee W.
JP
Posted
Great frames.. fast shipping..
Response from Cool Frames· Nov 16, 2021
Thank you for your order and for your review, enjoy your purchase. Lee W.
sharline M.
Posted
I need it this frame and every optical I went it was over $100+ but found this website like a blessing ❤️ Thank you.
Response from Cool Frames· Nov 16, 2021
Thank you for your order and for your review, enjoy your purchase. Lee W.
antonio F.
Posted
I still didn't received my glasses after 4 mont's that I paid.
Kim
Posted
*Update on my order. As of 27 January 2022 I still have not received a refund despite constantly chasing. They even sent me a receipt on 11 January saying they had refunded when they had not. * I placed an order on 7th July 2021 and as of 19th October 2021 I have still not received my order. On contacting CoolFrames I was informed that my order was being returned to them. I requested a full refund but was told I would have to pay a 20% restocking fee for a product I have never received!! Prompt response to emails but as yet no refund.
Response from Cool Frames· Feb 3, 2022
your order was refunded in full with via PayPal 6J86196640250521H ref number, sorry for the trouble. Lee W.
kay D.
Posted
I ordered a pair of sunglasses on 9-15-21. They arrived 9-30-21. I opened the box to discover the sunglasses were not in there. I called the company and sent pics. Saying they will have to open investigation with USPS to see if driver can give info. The package required a signature, so we had to pick up at post office. I was told they weigh the glasses at warehouse to make sure they are in the box before shipping, so think USPS tampered with package.
