Consumer ReportsReviews of consumerreports.org

I just rejoined to read ratings on ranges and I am amazed at how poor the ratings area has been redesigned. Did no one user test this UI?? In order to scroll right to see the rest of the tests you have to scroll back up to the top of the list, move the slider right and then scroll back down to the item of interest...and back up if you want to scroll again...back down...etc. I tried to print it to PDF to see how that worked and lo and behold, that was horrible as well. EXTREMELY disappointed.

I have been a subscriber for many years but more and more I have very disappointed in my purchases based on their ratings. Most recently I bought a toaster that was their 2023 highest recommended and nothing the review said was accurate. I bought another of the same unit and same result. Internet research shows that my findings were experienced by a significant population. I can no longer depend on CR research.

I joined in hopes of getting some reviews on a few products that I was in need of. Honestly, they had a few comments on different coffee makers. I thought that they would have many reviews for products, no. I also was interested in getting some reviews for a dog bark collar, there were none. Even refrigerators, there weren't enough reviews on the few fridges that were listed. Don't waste your money.

There reviews are always WRONG. Bought a Harry's Razor because they had it the Best and safest out of 20 they tested. I haven't cut myself in 10 years. First time I used this piece of trash it cut my chin the left a huge gash in the side of my face. Consumer reports reviews are as horrible as the dead magazine.

I have not been able to access my online account now for many months. I sent them an email advising that I keep getting an error message that says this site is temporarily unavailable. I have tried on my phone and laptop and get the same results. They have never reached out to me or responded to my emails. I think 3 months of no access to a service I paid for is unfair.

They were worth it decades ago.. joined again recently and reviewed what they had to offer. Not very good at all.😞 Looks like they really haven’t upgraded much to popular items these days. Couldn’t find basic things needed in these more tech days…couldn’t use anything they offered… couldn’t find any solar generators, etc… sad… because we really do need an independent company helping to buy things today… Also… their app was very basic.. had very little on it… I’m very disappointed!! Definitely not worth the $59.00 plus tax! 😡 (And 10% discounts are nothing…. And can be obtained just by asking the company… so I don’t need to pay for this to get it)

As a member of 10+ years I recently decided to use their web service. I quickly found out that you have to pay the subscription price twice to get the magazine and web access. I contacted them and they were rude so I cancelled. Honestly it wasn’t that big of a loss because the magazine content is usually 90% irrelevant to my needs/interests and other sites on the web provide similar services for free. What really got me is that they were rude and made no attempt to hold onto a decade long customer.

CONSUMER REPORTS: I joined CR to research a particular product (robot window cleaners). Their search "results" weren't anything remotely related to 'robot window cleaners', so I tried to contact them (within their normal business hours, which, by the way, were different depending upon which Consumer Reports page on which I landed [!] by phone (got a busy signal) and by chat. "Contact Us by Chat" instructions were very clear; however, none of the "Contact Us by Chat" links were clickable. NEVER AGAIN. There are now several other "CR"-type websites that are better, and—more importantly—available for support questions. It's rare that I take the time to compose reviews; however, this case warranted my efforts. Hope it helps others.