compassmining.ioReviews of compassmining.io

"Now everyone can mine bitcoin" - it's a great vision, but unfortunately Compass as a company is not capable of executing on this vision. Below are some of the issues I've experienced - having talked with other customers, I consider this to be an *average* experience, meaning there are some who have had a MUCH worse experience: -Initial delays (1-2 months) getting the miners online -Relocating the miners when a facility got closed, leading to another month of downtime -Most recently, miners have now been offline for close to 3 months due to an issue with the new facility with no ETA on when they will be back online. Support continues to provide conflicting information; they literally cannot tell me where the miners are, where they will be relocated to, or when they will come back online. -Despite the machines being offline, they just sent a threatening email noting that I haven't paid the latest monthly invoice, and they've added a late fee to my account. But the machines are offline! It is simply not worth the heartache you will go through as a Compass customer. You're far better going with a smaller provider that actually owns the facilities. Don't make the same mistake many of us have - the next halving is fast approaching, and many of us are completely left out to dry by this company.

Absolutely disappointed with the service I received here. I brought in my Bitcoin mining ASICs expecting professional and efficient repairs. Not only did they take far longer than initially quoted 1-2 weeks was promised me in a message and now i am still waiting after 6 month. Upon questioning, the staff seemed clueless about the complexities of the hardware. I wasted both time and money, and now I'm set back even further in my mining operations. Would not recommend to anyone serious about their Bitcoin mining endeavors. If you value your equipment and time, look elsewhere.

Full disclosure. I am both a customer and an employee of Compass Mining. I see how the "sausage is made" and I trust my colleagues enough to put my money into it.

I bought 2 miners in about June or July 2021. Those miners were slated to go online in about November 2021. They came online in about February of 2022 and I was given a year of free hosting for those two miners. Later that spring I bought 3 more miners. In July I had 4 or 5 miners up and running, but two weeks later 4 of the miners went down and stayed down for over 6 months. I then had 1 miner up and running intermittently and 4 of the 5 miners were always in transit somewhere else in some big project they were working on according to the support people. It is now August 2023, and one of my miners broke in like March or so 2023 and I forfeited that miner. I was trying to sell the three miners that I had bought, each of them costing about 7 to 8 thousand dollars a piece. But they wouldn't let me sell them, but one of them ended up breaking down. So now I have 4 miners on my hashing schedule. The 5th miner I had purchased finally came online I think in December 2022, the last two miners I bought were newer ones like 100 tH/s 3050 watts barely used or new and these were cheaper than the others since the price of BTC had gown down so much over the years. So I never really got to use my year of free hosting because they kept those miners offline for nearly a year. And then when I asked for my year they said that that was for the prior year. And now they bill me for hosting fees for 4 miners, but only 2 of them really actually seem to work. I tried to sell the two that do not work, but I became "unverified". And because I refused to pay for hosting fees for miners that do not work or seem to ever be on they have stopped all the miners I own from hashing. And I would have to spend about 1500$ to get them to start hashing again. I've spent 35k on miners and maybe 20k on hosting fees, but alot of what I was spending was downtime credits because my miners were literally always down for months and months and months and months etc.

I have been a customer of this company for nearly two years now, and I am very disappointed and regret having chosen them as a home for my miners. When handling the whole  „Texas situation" as a whole — that is, the delay in finishing the site in the first place in February 2022 with a huge delay in deploying the ASICs for mining, maintaining power uptime, and communication with customers — it is a complete mess and seriously lacking management and organization skills. I do not mean that in a sarcastic or ironic way; that is my conclusion when reviewing my mail and ticket history. And, of course, the many down times since the start of hashing. When reviewing my tickets, I can clearly see customer service is understaffed. I am asking simple questions that have not been answered for 7 days, and I have to actively ask for feedback to get only some unspecific answers referencing  generic „Site Updates" posted on their website. I still did not receive a satisfying answer to some of my questions. Although they state that there is a monitoring service established, one of my miners went offline, and the „Monitoring Team" did not realize that for 7 days!? Is this a serious business? When asking what was going on, I received a   „we contacted our on-site team" and had to wait  for an answer for over seven days! Compass Mining has now decided to refurbish their Texas 4 sites and relocate the ASICs. If delaying responses is not intentional to stall customers like me, this is definitely a sign of mismanagement. I still don’t have an idea where my miners currently are, and I did not receive a rough estimate of when my miners will be cleaned or an estimated date when they will arrive at the backup facility and start hashing again. Please be aware that when ordering hosting in Texas, you may encounter the same mismanagement and problems yourself.

I purchased an Antminer S19XP that came online on the expected date. I didn't encounter any significant issues until about a month ago, when the ASIC began to only hash at 50% capacity every day. I suspect this might be due to the hot weather and inadequate ventilation at the hosting facility. There could also be dust accumulation within the machine (Indiana compass code 81x). In my most recent support ticket, they provided a very generic response, mentioning that they would attempt to improve the situation. However, it's been a month, and the ASIC has been going offline for an average of 12 hours per day. To exacerbate matters, Compass does not offer credits unless the issue pertains to the facility as a whole. When I was considering the purchase of my ASIC, I had a video call with a Compass representative. However, after becoming a customer, every issue must be submitted through support tickets. This entire situation is disheartening for me, as I'm a strong believer in Bitcoin mining and have a positive outlook. If Compass had a more prompt and effective response to such situations, I would gladly recommend their services to many of my fellow Bitcoin enthusiasts.

Update 6/17/24 I take back all the good things mentioned below. This company is a fraud. STAY AWAY! I'm using simple mining now and much happier. I've been with Compass mining since June 2021. It was rough at first. Delays relocations, etc. They've turned things around for me and made it right. I've bought some more miners recently and I'm happy with the uptime and customer service. They seem to be continually improving and I'm excited to see where we go from here

My experience with Compass Mining has not just been challenging, but it has been the worst experience I've ever had with a company. It all started with the loss of my miner in Russia due to the Ukraine war. Losing my equipment was a serious financial setback, and I felt that the situation was poorly handled by the company. Then came the problems with my second miner, which stopped working in February. I reached out to Compass, and they asked me to pay for repairs. After doing so, the miner only worked for two days in June before stopping again. What's even more frustrating is that I've been billed and have paid for energy that I never used since my miner wasn't operational. This has only added to the cost and frustration of the entire experience. But what truly makes this the worst experience is the lack of communication and support. I've submitted multiple support tickets, but they remain unanswered. It's as if I'm being ignored. In conclusion, my journey with Compass Mining has been an expensive and frustrating ordeal. I've felt neglected and taken advantage of, and I would caution others to think carefully before engaging with this company.