Comfort MedicalReviews of comfortmedical.com

This is the first shipment of catheter supplies for my husband. After several days of delays I was told it was to be shipped "overnite" - this morning my tracking states it will not be delivered for 4 days!! My husband has only one day of supplies left and it is a holiday weekend.

Comfort Medical makes me feel comfortable. They communicate perfectly by always initiating my next shipment of catheters. I don't have to think about it. I get their notification for the next shipment. I tell them I'm ready for it and Viola, it shows up at my door on time. Their service couldn't be better. Outstanding!

Yes, Comfort Medical has been a five-star supplier of catheters for me for over three years.

Several of these stoma bags, have leaked at the edge where they come together. It is extremely embarrassing when this happens at work, or in public. They have ruined bedding, and clothing due to the oil I have to put in it. I just called to find out if I will get replacements ( been changing them more then twice a week due to poor quality), apparently you do not replace defective products, leaving me to have to purchase these out of my pocket? Thanks for nothing.

I am so happy tonwork with Roxana Gasper at Comfort Medical ,all the time she answer my question and I feel so comfortable because she working for my son health. She is the best . Thank you Roxana !!!

Have been dealing with Comfort Medical for the past three years. It is refreshing in this day and age to find a company that promptly addresses your needs. Two individuals there that are particularly responsive to any questions I may have are Athena and especially Linda C. Their service has been exceptional over the years and greatly appreciated.

This company has the worst customer service I have ever experienced. Call center, if you can call it that, LIED over and over again. I did not speak to a single person who did not lie regarding my order. At one point, a "manger" stated that I am not her customer. REALLY? My insurance, my order, my supplies but I am not her customer. Resolution would have taken much longer than needed if I would have trusted their "protocol and system". FOUR phone calls later and one of the calls actually being COLOPLAST itself.

I'm new so I only have a very limited experience, the reviews here are mostly positive and over on BBB site there 100% negative , I'm somewhere between the two ,my enrollment went great ,but have been very unimpressed by everything since day 1 of my enrollment , the only thing I've been able to see is the enrollment login page which has a few graphs showing your progress apparently that's just decoration because nothing has changed on that page since I signed up , if you believe that page there has been ZERO progress made since day 1 which my insurance was verified immediately and 10 days later(5-26) still being verified yet my order was shipped on 5-24 and still haven't heard anything from Comfort Medical at all not a single update about anything ,the only reason I know my order has been shipped is because Fed-Ex informed me of it, so I'm on the fence about this company , as for their customer service, it's abominable 3 calls to them led to a 28 minute hold a 17 min hold time and being hung up on after holding for 12 minutes ,once you actually get hold of someone they are great, friendly ,helpful once they are on the phone the customer service is great,that being said I hope I never have to call them again for any reason..I'll update my review one way or another when I have more to go on UPDATE my experience definitely hasn't been like most everyone else's , they have the worst customer service on the planet ,several unanswered messages , calling them is pointless unless you don't have anything to do all day..the bottom line is my first order is my last and only order