Comfort MedicalReviews of comfortmedical.com

We had been struggling to activate a catheter prescription for my 93 year old mother. Karen at Comfort Medical took a genuine interest and performed the necessary coordination to get the catheter order processed and delivered. Thank you, Karen!

I would give 0 stars if it were an option. What happened to this company?! Used to have excellent customer service and monthly reminder calls. Now you can't even get a customer service rep on the phone. You get a recording supposedly taking your information for a 24 hr call back, EXCEPT they never call back. If you request, to speak to a rep you are put on hold forever listening to Kenny G until the call finally just disconnects. I have made multiple attempts to get through with zero success. I am now completely out of supplies. So disappointed with this company. Would definitely advise you go with a different supplier

We have been using comfort medical for 3 years with only a couple of times of having to return wrong catheters, but it seems the last 3 months we have had delay in his order and it has caused him to get a urinary trac infection from having to reuse catheters till his order arrives. I have called and asked what the seems to be the problem and they told me it had been resolved and they have shipped which was a lie because we are still experiencing late shipments. Hopefully things will improve or we will have to look else where for catheters.

It is impossible to get in contact with a customer service person. When you call you get an answering service, they say someone will call with in 24 hours but they don’t. If you do get put through you are put on hold and no one ever picks up. You never know if your order has processed because their system is never updated to let you know the status. The best advice I can give anyone is to go to a different company you can’t depend on this one

I wrote three previous reviews about a single extended unsatisfactory experience with Comfort Medical. That experience covered the period between July 11 and November 3. It is now resolved thanks entirely to the attention provided by Dena Lightcap. Dena took full charge of progressing my request and personally pursued the matter to full and final resolution. She was at all times helpful and empathetic. While I still believe that the company has a lot of work to do with respect to their systems and response times, I have never done business with any company whose direct-to-customer employees treated me with more dignity and respect at a time when I was extremely stressed by an unsatisfactory incident.

Horrid service. Wait time to get to a representative by phone is absolutely pathetic. I paid cash for an order at least two weeks ago and it hasn’t arrived.

Have been with them a year now. It took that long to get insurnace billing straigtened out. In 2 weeks I received invoices for 4 orders from the last year and expected to play $325+ to get my account up to date. All this after I called them at LEAST 5 times asking them to get my account straightened out! WHY do they not have a decent way to reorder online? WHY do they not have an online catatog? WHY do they make this so difficult? Stick a fork in me becuase I am done!

Excellent customer service. Helped my mother fill her order quickly.