Marcus
Posted
So much potential
So much potential. system and platform is great and they have come a long way. Features new dashboard is awesome. BUTTTT. Support is terrible. I wait sometimes days to get a response. It so hard to get a hold of someone. Truly disappointing considering the high costs you would think you would be able to get better support. Get better support!!!
Response from Cometly· Aug 21, 2024
Hey Marcus - We don't see any support requests from you. We have excellent onboarding support and a help center that has step-by-step videos, you just have to read through the articles and watch the videos to get your problem solved: https://help.cometly.com/en/ - Or you can always chat into support and we typically get back to you in 1 business day. This feels like a fake review for everyone reading, check out G2 where they take an extra step to validate review posts.



