cometeer.comReviews of cometeer.com

I found the coffee extremely disappointing. Despite the different varieties and descriptions, they all tasted more or less the same to me—flat, one-dimensional, and lacking the depth, aroma, and complexity I expect from a genuinely good cup of coffee. Whatever brewing or processing method the company uses simply does not come close to the real thing, in my opinion. The end result tastes artificial and uninspired rather than like properly brewed, high-quality coffee. Given how dissatisfied I was with the products, I contacted the company and requested a refund. Unfortunately, my request was flatly denied. Considering the quality of the coffee and my overall experience with the company, I cannot recommend either the product or the customer service.

They sent the package to the wrong house twice. First time customer support was helpful and responsive and they sent me a replacement order. The replacement order was sent to the wrong house AGAIN. The same wrong house as the first time. Both times the delivery person took a picture but both times it was at a different house with a similar address. I emailed again and this time they ghosted me. I don’t know who they use to deliver the packages but they are not reliable at all. I’ve never had issues with a package being delivered to the wrong house twice. I was excited to try but won’t be ordering from here. They are not cheap either so very disappointing.

I signed up for the Cometeer subscription. I first got the trial box. I just today received my first real box. I see on their website that it specifically says "Frozen Capsules Ship On Dry Ice To Your Door". This is incorrect. The trial box and this subscription box both only had one single freeze pack. The low quality kind you just stick in the freezer and shove in a lunch box. There is no dry ice anywhere. I met the delivery guy at the door and immediately opened the package. The freezer pack was melted and every single pod was thawed. This is false advertisement. The coffee itself is great but the 2 stars is for the lie.

I really enjoy Cometeer’s coffee—the product itself is convenient, tastes great, and is something I genuinely want to keep ordering. Unfortunately, the customer experience has been extremely frustrating. The app does not accurately update or reflect my upcoming boxes, which makes managing my subscription much more difficult than it should be. Even more disappointing is the customer service. Cometeer states that they respond within one business day, but that has not been my experience. Getting help with an order or subscription issue can take days, with very limited communication along the way. I also discovered the hard way that Cometeer contracts out its delivery service, which can create a major problem if you live somewhere with restricted access, such as a military installation. My order could not be delivered to my home on base, and I spent about a week waiting and trying to get the issue resolved with very limited customer support. There should be a clear warning before ordering if their delivery provider cannot access certain addresses. Instead, I had to find out only after my coffee failed to arrive. As an active-duty military household living on base, the experience was especially disappointing. It felt like we were being penalized simply because of where military service requires us to live. At a minimum, customers with military-base addresses should be notified upfront about potential delivery restrictions rather than accepting the order and leaving the customer to deal with the problem afterward. For a subscription-based service, a reliable app, dependable delivery, and responsive customer support are incredibly important. It’s frustrating to genuinely like the product but have everything surrounding it require me to cancel my subscription. The coffee is great; unfortunately, the customer experience has not been.

Delicious coffee. Wish there were more Swiss-water processed decaf options!

I had a horrible experience with Cometeer's email and subscription system. When I purchased the World Cup pack, I was signed up for an additional new subscription in error. I did not receive advance emails saying that subscription order was about to be sent, and I checked spam. I asked support to cancel both my normal order and the unwanted extra order. Instead, I was told the mistaken subscription order was not cancelled, and I was charged for coffee I never meant to subscribe to, was never alerted about, and never got to choose. The product may be interesting, but this support experience was bad enough that I would warn people to be very careful before ordering.

I have been subscribed for 3 or 4 months and I absolutely love the product. It started as more of an on the go option, or a second cup later in the day at the office option; but now I use it daily. It’s unbelievably easy to make a fantastic cup of coffee in like 30 seconds. The app is also easy to use and I really look forward to picking out different coffees to try for my next order. I’ve also had a great experience the one time I had to reach out to customer service. I just pray they never go out of business because I truly believe I will be a lifetime customer. I know it’s not cheap at around $2 per cup, but I could easily spend $5+ a cup at several cafes and may never find a cup of coffee I enjoy more than my $2 Cometeer cups. I know people don’t like subscriptions, but they make it super easy to pause, delay, or cancel the subscription. I am just so glad I gave it a try.

The coffee is excellent. My wife and I both enjoyed it very much. That said, the pricing is too much for us to justify continuing with the service. Much more affordable than Starbucks or other coffee shops. But I make mine from home so for me, the ROI just isn’t there. A great company and product just not for me.