Cold SteelReviews of coldsteel.com

I have only started buying Cold Steel knives within the last couple of years, and most of the knives that I'd gotten from them are pretty good. But I'm sure that's because those ones are models from Lynn Thompson's time as owner, 'cause since GSM took over, the steel quality of their new knives has gone down a lot but the prices are going up. I save my 5-star rating for Lynn Thompson's cold steel, when they cared about how much their customers spent for good quality knives.

In reference to RA350271 Do NOT do business with GSM or Cold Steel. Their business model has devolved considerably and they do not treat customers well at all. I put in a $400 order, tried to cancel it 2 hours later and they refused - made me receive the package and mail it back at my own expense ($90) and won’t refund the shipping. Not to mention this was over 3 weeks ago and they won’t respond to my follow up inquiries and no refund has been posted to my cc. Cold steel has fallen off I encourage everyone to do their business elsewhere with a company that actually takes care of its customers. I say all this as a ten+ year customer of cold steel. Do not do business with cold steel or it’s parent company GSM ever again

Ordered a knife directly from them then 2 weeks ago. Order is still processing. I called and was told several people had ordered knives and o ly got sheaths so it might take awhile. Not at all what you would expect from a company like this

Purchased a City Stick several years ago. Lost the rubber tip, contacted Cold Steel support for a replacement. Received this: "Thank you for contacting GSM Outdoors! We apologize for the delayed response. Unfortunately, we do not have replacement hardware available to send. We are sorry for any inconvenience this may cause. To best assist you, please call 877-269-8490 at your earliest convenience. We are available Monday through Friday from 8 AM to 5 PM CST. Have a wonderful day!" I liked the cane, but it is not nearly as nice without the rubber tip, and replacement parts are not available.

This is my first and most likely the last experience with Cold Steel knives. About 2 weeks ago I purchased a Leatherneck SF knife. However, despite a brutal look, the product itself has several serious flaws. First: the sheath. Although the Secure-Ex sheath has a very convenient design (it can be attached to a MOLLE system or to a belt at almost any position or angle), it sucks a lot. Inserting the blade in and pulling it out not only ruins the coating, but also dulls the blade. I did not purchase this goddamn knife to sharpen it each time I pull it out. Second: the coating. It’s thin and weak. I’m going to coat it with Cerakote, although Cold Steel support claims that dismantling the knife may "compromise the product’s functionality". I have no idea, what functionality they’re talking about, when a brand new knife can not cut a pizza. A pizza, Carl! Moreover, when I managed to dismantle the knife completely, I found out that there is no coating under the guard. A bad idea, especially with a non-stainless blade. The guard itself wobbles a little, and it’s really irritating me. Third, the sharpening itself. I had to resharpen the blade completely, since it seemed to me that its cutting edge was made by a drunken sharpener.

I thought cold steel was a respectable brand, i bought a machete from them, blunt 100% paint everywhere and out op shape. Really disappointed ☹️ Never buying crap from this factory again! 0 love for my new machete

I just ordered a wakizashi bokken from the then known company cold steel now owned buy GSM outdoors and had a question about receiving a confirmation email I was helped by Jennifer she was friendly, efficient and knowledgeable about the questions I had asked and not just about the item I had purchased but about other items and other queries. They are very professional and I would highly recommend buying from them.

I sent an email to Cold Steel about one of their product's I was interested in buying only for Cold Steel to completely ignore me. If they have such little interest in their customer's before we hand over our hard earned cash, I can only imagine the nightmare they would be to deal with if you had a warranty issue. It's very clear that Cold Steel don't understand the importance of good customer service or just basic simple good manners.