CNA PlusReviews of cna.plus

Response from CNA Plus· Oct 5, 2026

Thank you for your feedback, and we're sorry to hear you're having trouble logging in on your phone. We've sent you an email with login instructions. If that doesn't help or you have any questions, please contact us directly at [email protected].

Response from CNA Plus· May 6, 2026

Thank you for reaching out to us, and we sincerely apologize for the inconvenience. We did experience a temporary technical issue with our site, which has since been fully resolved and the site is running normally again. We can also see that you reached out to us directly and received an extension to your subscription to make sure that no study time you paid for was lost. If you experience any further issues or have any other questions, please do not hesitate to contact us directly at [email protected] — we are always happy to help.

Response from CNA Plus· Apr 30, 2026

Thank you for reaching out to us, and best of luck with your upcoming exam! We are sorry to hear that some of the questions and terms are not entirely clear. As a CNA exam preparation platform, we are required to use accepted medical terminology in order to accurately reflect what you will encounter on the official exam. However, we understand that some of these terms can be unfamiliar, and we are here to help. If you come across a question or term you are unsure about, you are welcome to use our built-in chatbot, which can explain questions and terminology in more detail. You can also visit our CNA Terminology page, located in the Resources section at the top of the website, for additional reference. If you have any further questions, please do not hesitate to contact us directly at [email protected] — we are happy to help you prepare with confidence.

Response from CNA Plus· Jul 22, 2024

Thank you for your feedback, Marie. We're sorry to hear that you've had a disappointing experience. We want to assure you that our practice tests are proprietary and are created by our in-house experts. These experts bring extensive experience in writing test items for national certification examinations and for NCLEX-RN and NCLEX-PN test preparation services. Our questions are based on reputable CNA Study Guides published by nursing publishers such as Mometrix, Ascencia, and Test Prep Books and they are supplemented by various online resources and state competency requirements. Additionally, our proprietary Challenge Bank™ and Pass Probability features are exclusive to our service. These, along with our exam simulators, cheat sheets, and pass guarantee, are part of our premium and are not available on free platforms. We invest significant time and effort into developing these resources to enhance the learning experience and effectiveness of our program. Thanks again for your understanding and feedback.

Response from CNA Plus· Aug 2, 2023

Thank you for your feedback, Laurint. We couldn't pinpoint the exact suggestions you are trying to provide us, could you please elaborate further? Please also note that our online CNA exam preparation platform is not affiliated with Brookdale Senior Living. For further queries and concerns regarding our services, please reply to the direct email we have sent you. Diana L.

Response from CNA Plus· May 26, 2023

Thank you for your feedback, Melissa. We are very sorry to hear that you are not pleased with our program. Does that mean that you have been successful on your exam? It's important to understand that the actual exam questions are not public; they are kept secret and are randomly generated from a huge question bank. So there's really no way to know which ones each applicant is going to get specifically (even though our customers report that most of the questions on the real test are very similar to what they have seen here). We do offer a Pass Guarantee on our 30 days and longer packages if all other Pass Guarantee conditions are met, however refunds are not offered for our 7 day premium plans. We wish you luck on your next attempt, Diana L.

Response from CNA Plus· Feb 7, 2023

Thank you for your feedback, Linda. We are sorry to hear that you are not satisfied with the skills videos we offer on our site. To clarify, cna.plus advertises and offers preparation for the theory part of your exam through practice tests only, skills preparation is not included in our Premium. We do have a link to skills videos on our website courtesy of Prism HealthAide and they are free for anyone to access. Diana L.

Response from CNA Plus· Jan 6, 2023

Thank you for your feedback, Luciana. We are sorry to hear that you are not satisfied with the service our support team has provided to you. We see that our our support responded with very detailed instructions and haven’t heard back from you. Our Head of Customer Support has just sent you an email, please let her know a bit more about the issue.